Software Support Analyst Tier I
About The Position
The Software Support Analyst Tier I provides front-line technical support for proprietary software applications to external clients through phone, email, and remote access. The role identifies, troubleshoots, and resolves application issues, escalating unresolved issues to the appropriate team members. It also documents reported issues and task details, analyzes gathered data, and deploys software applications and provides training to new clients and existing clients receiving new versions. The position is in the Public Sector department, is located in Canton, Georgia, requires 5–10% travel, and reports to the Support Manager.
Requirements
- High school diploma or equivalent.
- Two years of related experience.
- Proficient understanding of computer and technical concepts.
- Strong troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to prioritize workload and effectively manage multiple responsibilities.
Nice To Haves
- Associate’s degree or higher from a college or university.
Responsibilities
- Provide timely front-line technical support for proprietary software applications to external clients via phone, email, and remote access.
- Build and maintain effective relationships with team members, management, in-house software developers, and clients.
- Identify, troubleshoot, and resolve application issues.
- Communicate and escalate issues that cannot be resolved to the appropriate team members.
- Document reported issues and task details, and analyze gathered data.
- Deploy software applications and provide training to new clients and current clients receiving new versions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
