Software Support Analyst I

i3 Verticals • Piney Flats, TN

2d • Onsite

About The Position

The Software Support Analyst I in the Public Sector department provides front-line technical support for proprietary software applications to external clients via phone, email, and remote access. This role involves building and maintaining relationships with team members, management, in-house software developers, and clients. The analyst will identify, troubleshoot, and resolve application issues, escalating those that cannot be resolved to the appropriate team. Responsibilities also include documenting issues, analyzing data, and deploying and training clients on software applications.

Requirements

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively
• Available to work in the Piney Flats office

Nice To Haves

• Knowledge of SQL is a plus, but not a requirement
• Associate’s degree or higher from a college or university is preferred

Responsibilities

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED