Spécialiste logiciel, service client (télétravail) / Software specialist, customer service (remote)
Maestro Technologies•Varennes, QC
•Hybrid
About The Position
Maestro Technologies facilitates digital transformation in the construction industry with our ERP solutions for project management and accounting. Our constant evolution leads us to recruit various talents passionate about software development and continuous improvement. At Maestro, our employees have always been at the heart of our success! Thus, we offer a pleasant, dynamic and flexible work environment with opportunities for advancement, stimulating projects and a work-life balance that is difficult to find elsewhere!
Requirements
- Strong customer service skills using a computerized system
- Excellent communication skills, in French and in English (because we have English customers) and be customer service oriented
- Experience or knowledge in accounting or payroll processing (an asset)
- An understanding of the software industry and its process (an asset)
- Teamwork, Commitment and Progress are part or your modus operandi.
Responsibilities
- Responding promptly to customer requests, via phone, email or web
- Thoroughly documenting these requests and resolutions in our service management system (tickets)
- Following our guidelines for customer service and engaging in a cycle of continuous improvement , with the singular goal of providing the best possible service to our customers.
- Keeping your skills up to date via in-house training on maestro features, in order to support our customers in their daily operations.
- Actively participating in maestro initiatives such as documentation (e.g. customer quick guide or procedure), feature testing and proposing software improvements.
Benefits
- A family vibe and dynamic work environment
- Human management that recognizes your work-life balance needs
- A hybrid work model (4 days teleworking)
- A structured framework for the development of its employees
- Onboarding plan for new employees
- Frequent performance management
- Skill development
- A salary at your fair value (we also respect the law of pay equity)
- Social benefits that are worth it
- Employee Assistance Program
- Telemedicine (Telus Health)
- Group insurance
- Flexible savings plan RRSP at preferred rates with employer participation (DPSP)
- Possibility of contributing to a TFSA
- An advantageous vacation program that recognizes your years of experience when you join Maestro
- 5 mobile days
- Unlimited coffee and free parking at the office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
