Customer Service Specialist - Remote

Teleperformance•Austin, TX

3d•$16 - $19•Remote

About The Position

As a Customer Service Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. For this specific role you will undergo a 7-day paid training to help you prepare for the State Insurance Exam to obtain a License. That's right, you'll be getting paid to study! We provide a Trainer, study materials and cover all costs with taking and scheduling the exam. All you have to do is show up ready to learn and start your career journey to become a Licensed Agent! Upon completing the course and passing the exam, you will enter into our Insurance department to get set up with all the steps you need to serve as a Customer Support Specialist. Currently, employment for this position/opening is restricted to Florida and Texas.

Requirements

Must reside in Florida or Texas
Must meet State and Federal requirements to obtain Insurance License
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required