Software QA Manager

LanguageLine Solutions

1d•$140,000•Remote

About The Position

Health Advocate is seeking a Software QA Manager to lead its company-wide quality assurance team, including offshore employees, and shape how its applications and services are tested and improved. This role balances business priorities with technical improvements and innovation, using judgment to determine where automation is valuable, where deeper investigation is needed, and how to use team capacity effectively. It combines people leadership with hands-on engineering, including collaboration with business leaders, coaching QA engineers, reviewing automation code, and investigating issues across the application stack. Experienced SDETs and QA technical leads with demonstrated technical staff leadership experience are encouraged to apply. The manager will lead QA planning across Health Advocate’s software portfolio, assess support requests and product risks, oversee testing strategies and automation across web, API, Windows desktop, and mobile products, and promote quality throughout development and release readiness. The role also includes maintaining testing assets and infrastructure, incorporating AI tools into QA work, and developing a long-term plan for improving quality, automation, and team effectiveness. The position is fully remote and requires a home office with appropriate lighting, a computer, and phone access. It is primarily sedentary, involving prolonged sitting, extensive computer use, and frequent phone use. The salary is up to $140,000 annually, based on experience and education. Applicants must reside in the United States and have a completed bachelor’s degree or higher.

Requirements

Must reside in the United States.
Completed bachelor’s degree or higher.
Substantial software QA experience, including hands-on automation design and implementation.
Experience managing technical employees or serving as a technical team lead responsible for work assignments, mentoring, and delivery accountability.
Experience managing or leading offshore technical resources and coordinating work across time zones.
Proficiency in at least one modern programming language, with the ability to write, review, debug, and maintain automation code.
Full-stack testing experience spanning user interfaces, APIs, backend services, databases, and system integrations.
Ability to investigate issues involving application servers, connectivity, data flow, and dependencies.
Experience designing and executing performance and load tests and interpreting results.
Experience testing cloud-hosted applications or services; no specific cloud provider is required.
Working knowledge of database querying and data validation.
Working knowledge of CI/CD pipelines, defect management, and software delivery practices.
Practical professional experience using AI tools, including prompting AI assistants to support coding, testing, analysis, or documentation.
Ability to assess technical capabilities, prioritize competing needs, and balance business commitments with technical improvements.
Strong communication skills and ability to work effectively with technical teams and business leaders.

Nice To Haves

Degree in a technical or quantitative field, such as Computer Science, Engineering, Mathematics, Physics, or Chemistry.
Formal people-management experience, including performance reviews, hiring, and career development.
Experience working with Git repositories and version control workflows.
Experience testing and automating Windows desktop applications.
Mobile application testing and automation experience.
Security and privacy testing experience.
Familiarity with HIPAA and practices for handling protected health information (PHI).
Experience improving QA practices across multiple products or teams.
Experience with Selenium, Cucumber or other BDD frameworks, TestNG, Appium, BrowserStack, Postman, or comparable testing tools.

Responsibilities

Manage all QA employees, including offshore resources, by setting expectations, assigning work, providing feedback, and ensuring accountability.
Assess team and individual capabilities, identify skill gaps, establish training and development plans, and mentor staff in testing, automation, troubleshooting, and collaboration.
Conduct performance reviews and support hiring, onboarding, and career development.
Coordinate work across locations and time zones, establishing effective communication and handoffs.
Lead QA planning across the software portfolio and prioritize support requests based on business value, product risk, delivery commitments, and team capacity.
Balance immediate delivery needs with investments in automation, technical improvements, and new testing approaches.
Review test cases, automated suites, environments, test data, and documentation to identify gaps, duplication, and maintenance needs.
Develop a long-term QA improvement plan with priorities, resource needs, and measures of progress; communicate staffing constraints and technical tradeoffs to leadership.
Create and review test strategies and plans covering user interfaces, APIs, services, databases, servers, connectivity, and integrations.
Validate end-to-end user workflows, data integrity, and interactions between systems.
Design and guide maintainable automation for web, API, Windows desktop, and mobile products; write, review, debug, and maintain automation code.
Guide functional, exploratory, integration, regression, performance, and load testing.
Investigate failures across application layers using logs, database queries, service responses, and other diagnostic evidence.
Integrate automated testing into CI/CD pipelines and improve the reliability and usefulness of test results.
Oversee the availability, reliability, and maintenance of test environments, test data, testing infrastructure, automation frameworks, and test execution systems for cloud-hosted and other applications.
Evaluate and apply AI tools to improve testing, automation, analysis, and documentation, reviewing their outputs for accuracy and usefulness.
Collaborate with product, design, and engineering teams throughout development to clarify expected behavior and identify risks early.
Promote shared responsibility for quality, including developer-owned testing and close collaboration with QA.
Execute tests and perform exploratory testing to understand products, investigate issues, and guide the team.
Ensure test coverage reflects realistic usage, failure conditions, and business-critical workflows.
Communicate defects, coverage gaps, dependencies, and release risks clearly.
Review regression, performance, and load test results; assess unresolved risks; and provide evidence-based release readiness assessments and actionable recommendations.
Initially assess QA staff capabilities and training needs, evaluate QA support requests and staffing assignments, review existing testing assets, and develop a long-term improvement plan.