Software QA Lead :The Lake Companies

Banyan Software•Washington, DC

19h•Remote

About The Position

The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact.

Requirements

Familiarity with Infor SyteLine ERP and the manufacturing environments it serves.
Experience owning or significantly contributing to a QA testing library or automated test framework.
Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements.
Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team.

Nice To Haves

Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak) strongly preferred.
Hands-on experience with TestComplete or Playwright is a plus — this role will get into the details when needed.

Responsibilities

Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows.
Own escaped defect metrics and drive year-over-year reductions in customer-reported defects.
Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support.
Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master.
Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins.
Own the QA testing library: define what gets tested, at what depth, and to what standard.
Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard.
Review and approve test contributions to maintain framework quality and consistency.
Develop tester independence and capability so the team can execute the majority of regression work autonomously.
Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT.
Triage and prioritize defects with the Product Manager for service packs and hotfixes.
Own 48-hour post-release hypercare monitoring using telemetry dashboards.