Software Product Specialist - Titration

Metrohm USA•Riverview, FL

9d•Onsite

About The Position

Metrohm USA is seeking a Software Product Specialist, Titration to become the technical expert for our industry-leading OMNIS Client/Server (C/S) software platform. At Metrohm, you'll work with innovative analytical technologies that help laboratories improve quality, compliance, and efficiency worldwide. You'll collaborate with scientists, software specialists, engineers, and industry experts while supporting customers across pharmaceutical, chemical, environmental, food, and industrial markets. The Software Product Specialist serves as the subject matter expert for Metrohm's software platforms, with primary responsibility for OMNIS Client/Server implementations and support. This role leads software consultations, installation projects, customer training, and post-installation support while acting as a key liaison between laboratory personnel, customer IT departments, and Metrohm teams.

Requirements

Bachelor's degree in Chemistry, Biology, Engineering, Computer Science, Information Technology, or a related scientific or technical discipline.
Experience supporting laboratory software systems, laboratory instrumentation software, or laboratory information management systems (LIMS).
Working knowledge of software validation and regulated laboratory environments.
Experience with laboratory networks, software deployments, or enterprise applications.
Strong customer-facing experience with technical troubleshooting and training.

Nice To Haves

Experience with analytical instrumentation, particularly titration systems.
Knowledge of client/server software architecture, database systems, and data migration.
Familiarity with Microsoft Server environments, Active Directory, SQL databases, and network configuration concepts.
Understanding of data integrity, compliance, and regulatory requirements such as FDA 21 CFR Part 11 and similar standards.

Responsibilities

Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
Assist customers with software migrations, upgrades, and workflow optimization initiatives.
Deliver customer onboarding and training programs.
Lead live, virtual, and tiamo-to-OMNIS conversion training events.
Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
Support Field Service Engineers working in customer-networked environments.
Develop trusted relationships with customers by providing timely and effective technical guidance.
Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
Support software release testing, validation activities, release communications, and organizational training initiatives.
Assist with software maintenance and support contract delivery.
Document best practices, technical procedures, and training materials.
Collaborate with Product Managers to support software adoption and revenue growth initiatives.
Gather customer feedback regarding product enhancements, market needs, and emerging technology trends.
Share knowledge related to software releases, competitive offerings, laboratory informatics trends, and industry developments.
Represent Metrohm as a trusted technical advisor for laboratory software solutions.