Software Management Analyst I

RELX • Dayton, OH

2d

About The Position

The Software Management Analyst I supports day-to-day software asset management activities, helping employees receive approved software while ensuring license and inventory records remain current. The role processes software requests, provisions and reclaims licenses, provides customer support, and contributes to routine reporting and process improvements. It is based in the United States within the Central or Eastern time zone. Prior software asset management experience is not required; relevant education, internships, customer service, administrative, or IT support experience will be considered.

Requirements

• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills and a customer service mindset.
• Ability to follow documented procedures, manage competing priorities, and handle routine requests independently after training.
• Basic proficiency with Microsoft Excel, Outlook, and Teams.
• Interest in learning software licensing, provisioning, and IT service management.
• Must be based in the United States within the Central or Eastern time zone.
• Familiarity with ServiceNow or another ticketing system.
• Prior software asset management experience is not required; relevant education, internships, customer service, administrative, or IT support experience will be considered.

Responsibilities

• Review and process ServiceNow tickets, confirm required approvals, and fulfill software requests within established service levels.
• Assign approved software licenses, provide access or installation instructions, and coordinate with IT support when needed.
• Review usage reports, contact users to confirm ongoing needs, and remove or reassign unused licenses according to established procedures.
• Maintain accurate license assignments, subscription details, software inventory, and ticket documentation.
• Provision, transfer, or remove software access for new hires, employees changing roles, and departing employees.
• Respond to questions about software availability, request status, and access issues, escalating complex matters to the appropriate team.
• Assist with license reconciliations, renewal preparation, software catalog updates, and basic usage and allocation reporting.
• Ensure requests meet approval, licensing, and software governance requirements, and escalate exceptions.
• Contribute to process improvements.

Benefits

• Wellbeing initiatives
• Shared parental leave
• Study assistance
• Sabbaticals
• Annual incentive bonus
• Country-specific benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed