Software Licensing Specialist

PTC•Boston, MA

6d•$70,000 - $93,000•Hybrid

About The Position

The Software Licensing Specialist will execute advisory engagements to provide education and guidance around the proper use and management of PTC software. They will also conduct usage assessments to understand a customer’s position with respect to their existing product entitlements and deployed PTC software. This customer-facing position will need to coordinate with a variety of internal and external contacts to obtain relevant data, validate and present assessment findings, negotiate fair resolutions, and close engagements in a timely and professional manner. As a representative of PTC, the individual will need to serve as a credible source for licensing knowledge and business practices.

Requirements

Ability to interact diplomatically and professionally with internal and external customers
Excellent communication, interpersonal, presentation, and negotiation skills
Strong analytical skills with attention to detail
Proven ability to plan and execute effectively to meet business objectives
Strong organizational skills and ability to multi-task
Bachelor's Degree preferably in Business Administration, Finance, Accounting, Operations, Management Information Systems, Computer Science
1-3 years of experience in a related field
Proficient with Microsoft Office applications

Nice To Haves

Knowledge of the software commercial lifecycle as well as software licensing, support and legal processes preferred

Responsibilities

Executes high quality and professional software license program activities (Advisory, Usage Assessment, and Anti-piracy) with the timely accomplishment of project plan goals to gain a thorough understanding of a customers’ PTC product usage and provide accurate licensing guidance
Actively builds and maintains relationships with Legal, Finance, Operations, Sales, Partners, and Customers by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities
Effectively manages expectations of stakeholders throughout the project lifecycle and progresses engagements through active listening and persuasively articulating, both verbally and written, status and direction, while bringing compliance issues to successful resolution
Demonstrates balanced, impartial, and timely judgment when making decisions on the customer engagement
Qualifies potential engagements to determine most effective strategy, scope, and approach through data mining, interpretation of license agreements, analysis of transaction history, and understanding customer relationship
Self-motivates to independently achieve personal and team objectives