Software Lab Technician

Sonos•Boston, MA

16h•Onsite

About The Position

At Sonos, we are passionate about creating the finest sound experiences in the world. Great software is as important as our award-winning hardware, and its quality is built through rigorous testing. The role of the Lab Technician is focused on managing and maintaining the labs and physical device test beds used to test and verify our software builds. These labs and device test beds are critical to establishing the quality of our software and products. As a Software Lab Technician at Sonos, you'll build out the key capabilities needed to deploy, maintain, and reconfigure labs and test beds quickly, anywhere, with consistent capabilities for Sonos. Additional responsibilities include ordering supplies, reviewing equipment usage for maximum efficiency, and basic triaging of issues from both the HW and SW test environments. You will review and give recommendations on the software test execution process, any lab and test bed upgrades needed, and the overall usability of the space and equipment within the lab. Your goal is to maintain labs and test beds that provide reliable results for our development teams.

Requirements

Associate's or Bachelor's degree in Electronics, Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
Ability to work onsite full-time in the Sonos Boston office and lift up to 40 lbs of equipment.
1-2 years of experience supporting hardware, software, and networked test environments.
Experience with networking equipment, embedded devices, electronics, and diagnostic tools.
Experience installing and troubleshooting Linux systems.
Experience troubleshooting software issues and supporting test execution in a development or QA environment.
Basic scripting/programming skills and familiarity with GitHub.
Experience with low-voltage A/V equipment and related technologies.
Strong organizational, multitasking, and problem-solving skills.
Commitment to following established safety procedures.

Nice To Haves

Experience supporting software development, QA, or automated test environments.
Familiarity with CI/CD tools and infrastructure, including Jenkins, Docker, and Linux-based systems.
Experience configuring and maintaining test labs, device farms, or hardware validation environments.
Experience with scripting and automation using Python, Bash, or similar languages.
Familiarity with Jira, Confluence, or other engineering workflow tools.
Experience troubleshooting consumer electronics, embedded systems, or connected devices.
Understanding of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi.

Responsibilities

Be the primary point of contact for Sonos Boston based software test labs.
Work with Software, Hardware, Audio and Workplace teams and help build, maintain and recycle test equipment.
Maintain an accurate inventory and wiring diagram for PCs, mobile devices, Sonos products, and infrastructure (power & network) used in each test bed.
Update documentation and diagrams based on change requests tracked in Jira.
Field requests from remote engineers and help them with their devices under test in Boston labs.
Debug and triage problems with Software on embedded systems and Linux machines in addition to solving Network, Hardware and Power related issues.
Lean into working with the Software team to track automation status and triage failures.
Partner with Technology and Facilities teams to communicate and resolve updates to the labs, test beds, or building infrastructure.
Establish quality standards to maintain equipment performance with proactive maintenance.

Benefits

Medical, Dental, and Vision Insurance
A 401(k) plan with company matching and immediate vesting
An Open Time Off policy (OTO)
80 hours of sick time upon hire, refreshed annually
Up to 12 paid holidays per calendar year
Generous paid leave program for new parents or to care for a family member with a serious health condition
Short- and long-term disability for your own medical condition
Company-paid Disability, Life, and AD&D Insurance
Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
Mental health benefits to support your holistic well-being
A generous employee discount program & Sonos Radio HD - on us!