Software Issue Resolution Team (SW IRT)

General Motors•Milford, MI

12d•Hybrid

About The Position

The Software Issue Resolution Team (SW IRT) is GM’s plant-facing software integration readiness role, responsible for software-related end-of-line (EOL) and launch quality for a vehicle program and its plants. The role captures and analyzes build and EOL data, identifies and contains faults affecting EFTQ, creates PRTS issues, manages DTC ignores through Jira/Deviator, and provides updates on on-site builds and manufacturing events. It coordinates with engineering and plant teams to resolve software issues so vehicles can be built and shipped with acceptable software quality. The role works at benches, Pre Production Operations (PPO), and plants, supporting software integration and quality activities throughout build events. It collaborates with DREs, VSEs, MSIE/AVG, diagnosticians, quality engineers, and plant teams. Domestic and international travel for build events is expected; the posting also states travel is under 25%. The role is hybrid, with the selected candidate expected to report to a specific location at least three times a week or at another frequency set by their manager. It requires the ability to legally operate a motor vehicle regularly and pass a Motor Vehicle Report review. GM does not provide immigration-related sponsorship for this role, and relocation benefits are not available.

Requirements

Bachelor of Science in Engineering.
At least 2 years of post-graduation engineering experience.
Excellent oral and written communication skills.
Strong interpersonal skills and ability to work effectively cross-functionally and cross-culturally.
Demonstrated Bold and It’s on Me Behaviors.
Demonstrated ability to deal with ambiguity and enable timely decision-making.
Ability to travel.
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
Must not require GM immigration-related sponsorship now or in the future.

Nice To Haves

Knowledge of the Jira software issue-tracking system.
Experience launching a VIP vehicle program at a GM plant.
Working knowledge of NeoVi/Vehicle Spy tools.
Knowledge of DPS and/or GBFTT programming tools.
Comfort reporting to senior leaders of the SMT and program teams.
Knowledge of the software release process from SMT to Manufacturing, including VCAM/SPR/SPD/GEPICS.
Knowledge of PRTS systems and processes.
Knowledge of GVDP, ECR, EWO, TWO, and BSD processes and systems.
DFSS Blackbelt.
Plant launch experience with both EVs and ICE vehicles.

Responsibilities

Own primary software EOL issues during plant and Pre Production Operations build events.
Support EVC (Electric Verification Check) and HVF (Harness Verification Frame) flashing and functionality activities.
Track electrical software PRTS issues and ensure owners provide timely, effective closure.
Support QE and diagnosticians in completing PRTS 4-Diamonds, and reject or approve Electrical PRTS issues at the Launch PRC stage.
Provide preliminary root cause analysis to ensure PRTS issues are assigned appropriately.
Ensure all Process Change opportunities are reviewed.
Support and/or coordinate Engineering Try-Outs (ETO) and Plant Trial Runs (PTR).
Provide and implement containment plans as required.
Track and monitor containment and corrective-action breakpoints.
Support Electronic Easel Board reviews and ensure issues are captured, understood, and routed to the correct troubleshooting team.
Work with Electrical Diagnosticians, QEs, the AVG organization, and VSIEs to plan lab-check processes for future programs before builds begin.
Present top issues and PPO look-ahead information at leadership forums, including VIP Ops and eSAPIR.
Escalate unresolved issues to the appropriate leadership forums.
Travel domestically and internationally for build events.