Software Integrity Engineer, Test Engineering & Engineering Efficiency

Apple • San Diego, CA

3h

About The Position

As a Software Integrity Engineer in the Intelligent System Experience organization, you will screen and triage incoming bug reports, analyze logs, and prioritize user feedback. You will help our engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users before they reach customers. Triaging will involve analyzing diagnostic logs and internal analytics, and you will contribute to our triaging efficiency by analyzing data to identify new opportunities for automation, then designing, building, maintaining, evaluating and using automation tools. You’ll use modern ML methods to accelerate delivery of new features/systems for triaging, ensuring that existing processes do not regress. Your contributions will have a direct impact on the devices billions of users rely on. We are looking for an enthusiastic, curious, and technically savvy teammate who can juggle a variety of tasks efficiently. As a driving force behind the system experience on all Apple platforms including iOS, iPadOS, watchOS, tvOS, visionOS, and macOS, your contributions will help continue to push forward the devices that countless users rely on. Above all, we value passion when building products that will leave a lasting positive impact on the world.

Requirements

• One year of experience diagnosing and triaging software issues
• Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement

Nice To Haves

• Excellent verbal and written communication skills
• Ability and willingness to strictly manage time spent triaging issues to ensure timely turnaround
• Strong analytical and problem-solving skills
• Experience with using Agentic ML methods for software development and data processing, including developing evaluation methods for assessment of results
• Proactive, self-motivated, and detailed in every aspect of diagnosis and documentation
• Eagerness to learn new things and grow your skills on the job
• Experience with bug/issue ticketing systems is a plus
• Experience with scripting languages such as Javascript, Swift, or Python is a plus

Responsibilities

• Screen and triage incoming bug reports
• Analyze logs
• Prioritize user feedback
• Spot emerging trends from issues filed by Apple employees, external developers, and users
• Analyze diagnostic logs and internal analytics
• Identify new opportunities for automation
• Design, build, maintain, evaluate, and use automation tools
• Use modern ML methods to accelerate delivery of new features/systems for triaging
• Ensure that existing processes do not regress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level