2027 - Software Implementation Intern

Transcard Payments•Chattanooga, TN

5d•Hybrid

About The Position

Transcard offers an internship program in the FinTech industry. Our program is designed to provide you with meaningful projects utilized by the business. You’ll see the direct impact of your contribution and get an inside perspective of your desired field while working alongside some of the best in our industry. We continually strive to identify qualified individuals for post-graduate opportunities beyond the internship program. This intern position will operate Monday-Friday during standard business hours. This position is a paid internship, compensation will be based on the qualifications of the applicant. Our goal is to allow you to gain a better understanding of the day-to-day responsibilities within the Operations department while working toward your professional goals as related to your academic coursework.

Requirements

Interest in software implementation, client onboarding, technical consulting, or SaaS delivery.
Basic familiarity with APIs, webhooks, or system integrations (coursework or personal projects welcome).
Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
Detail-oriented with strong organizational and time-management skills.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable collaborating across teams and communicating with both technical and non-technical stakeholders.
Proactive, solution-oriented, and eager to take ownership of assigned tasks.
Comfortable operating in ambiguity and learning in a fast-evolving environment.

Nice To Haves

Interest in or coursework related to payments, fintech, banking, or financial services.
Exposure to payment processing concepts, such as ACH, card, or account-to-account payment flows.

Responsibilities

Support the Implementation team throughout the client onboarding lifecycle, from kickoff through go-live, gaining exposure to end-to-end project delivery.
Assist in preparing for and documenting discovery workshops that assess client payment workflows, business processes, and technical requirements.
Shadow client-facing calls and meetings to learn platform capabilities, implementation strategy, and industry best practices.
Help maintain accurate records of client stakeholder communications and implementation status.
Assist with translating client business requirements into system configuration documentation.
Support configuration of platform components under supervision including account structures, API settings, and webhook setups in test and sandbox environments.
Help coordinate and track file-based and API-driven integration tasks between client systems and platform services.
Assist with validating configurations across testing and staging environments and logging results for the implementation team.
Support testing efforts, including executing basic test cases and documenting results for payment workflows and integrations.
Help track and organize implementation issues, escalating findings to the appropriate team member.
Assist in maintaining implementation plans, including tracking milestones, deliverables, and timelines in project tools.
Take notes and track action items during client and internal status meetings.
Help monitor and organize project risks, dependencies, and blockers for team visibility.
Support cross-functional coordination by relaying updates between Product, Engineering, Client Experience, and Operations.
Assist with go-live readiness tracking and checklist preparation.
Support user acceptance testing (UAT) by executing test scripts and documenting results for payment workflows, funding processes, and integrations.
Help verify transaction processing test results across payment rails (e.g., ACH, card, RTP) under team guidance.
Assist in developing and maintaining implementation documentation, solution diagrams, and workflow guides.
Help create user-friendly training materials and client guides that simplify technical processes.
Support the team in preparing client training and enablement materials.