Software Implementation Consultant - Hybrid (Arlington VA)

Heuristic Solutions•Arlington, VA

23h•Hybrid

About The Position

Join a growing technology team and an awesome customer community. We are looking a technology professional who loves to roll up their sleeves and configure a system... with out programing. This role is a blend of project management, business analysis, and system administration. When you finish your project, you will have a functioning production system ready for launch. From time to time, we will need you to help us improve our software product by suggesting (and documenting) new product features, creating/contributing to customer training content, and new feature testing. Our LearningBuilder Implementation team has several open positions at different levels of responsibility, from mid level analyst to senior consultant. This is an office / remote hybrid position, meaning you will commute to the office a few days a week. We are not accepting remote only applications. Heuristic Solutions is a technology consulting firm founded in 1996 and headquartered in Arlington, VA 22209. We are pioneers as we search for new and innovative ways to solve problems; we act intentionally to deliver predictable success; we achieve excellence as a team. We value diversity and seek people that will show up every single day ready to make a fresh contribution. LearningBuilder is our state of the art credentialing management platform that is used by certification, accreditation, and licensing organizations. Over 1,000,000 licensed and credentialed practitioners use LearningBuilder to manage their credentials. It is a remarkable product supported by a remarkable team. Come join us!

Requirements

Experience in gathering, analyzing and documenting business requirements
Well versed in data architecture and client-server concepts through prior software implementations
Proficient in delivering a technical solution
Strong verbal and written communication skills
Proficient with BPM methodology and tools and standard project management software and concepts
Able to work collaboratively and effectively with diverse staff, colleagues, and clients
Enjoy learning and actively be working to expand their knowledge base and worldview (tech or otherwise)
Experienced and successful collaborating with clients and team members remotely
Be present in our Arlington, VA Headquarters 3 days/week.
Indicate the level you would like to be considered in the application process if you don't have senior level experience.
Liberal Arts degree encouraged to apply.
Recruiting efforts are limited to the Washington Metropolitan region.

Nice To Haves

Making the complex simple
Being "hands on" in the software without having to program it
Planning your day, tracking your work, and keeping your promises
Motivated by delighting customers and representing a team

Responsibilities

Configuring and testing the LearningBuilder software to meet customer requirements.
Organizing and tracking work using our project management software.
Communicating with customers, resolving escalated issues, and coordinating with Tier III technical support.
Documenting customer requirements using user stories, workflow diagrams, meeting minutes, and other client documentation
Contributing to a fun work environment.
Suggesting (and documenting) new product features.
Creating / contributing to customer training content.
New feature testing.