Software Engineering Technical Lead, Mobility Engineering

Cisco•San Jose, CA

1d•$186,900 - $267,700

About The Position

The Mobile Core Business Unit (MCBU) at Cisco focuses on delivering advanced mobile core network solutions that enable service providers to build and operate next-generation mobile networks. The team works on integrating ground breaking technologies such as 5G core, virtualized network functions, and cloud-native architectures to support scalable, secure, and high-performance mobile services. MCBU collaborates closely with other Cisco business units and partners to accelerate innovation, optimize network transport, and enhance mobile edge capabilities, ensuring customers can efficiently deploy and handle mobile infrastructure for evolving connectivity demands. You will be part of the MCBU, working as an Escalation Engineer focusing on various Mobility network function (NF) product applications that run in a Kubernetes environment on Cisco UCS compute nodes. The NFs include a mix of 5G control- and user-plane products.

Requirements

Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience.
Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.
Experience diagnosing and resolving hardware, software, and performance issues across compute environments using system logs, performance data, debugging tools, and root-cause analysis.
Experience leading customer-facing technical escalations, coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution.
Knowledge of a broad spectrum of compute hardware and mobility technologies as well as Linux, Kubernetes, and related orchestration frameworks like Openshift.

Nice To Haves

Experience with languages such as C, C++, or Go; Scripting experience in Python or Shell, and a functional understanding of REST APIs or a background in Application development or SQA within Mobility.
Expertise in AIOps methodologies, and data visualization capabilities
Familiarity with StarOS would be a plus
Experience with 5G call model simulation tools
Some experience working with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, IPSec

Responsibilities

Independently handle high-priority customer escalations to solve, diagnose, and debug UCS compute hardware, Mobility applications, and core network issue.
Work closely with Hardware and Software Engineering to work toward problem resolution and to address customer issues.
Drive customer satisfaction and for providing product improvement feedback to Engineering teams.
Establish strong working relationships with the global Mobility TAC and UCS TAC/escalation teams.
Interact with local and remote engineering, marketing, and release engineering teams to resolve customer escalations in a collaborative manner.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (for non-exempt employees)
flexible vacation time off program (for exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)