Software Engineering Senior Manager - CMDB

Wells Fargo•Minneapolis, MN

4d•Hybrid

About The Position

Wells Fargo is seeking a Software Engineering Senior Manager supporting IT Asset Management in Cybersecurity. The Software Engineering Senior Manager will provide steady, pragmatic leadership focused on resource management, stakeholder management, technical escalations, integration improvements, and ServiceNow CMDB strategy. This leader will oversee globally distributed teams focused on CMDB (SACM), Discovery, and Service Validation, partnering closely with Product Owners, architects, and enterprise stakeholders to ensure data quality, platform stability, and business impact visibility. The role involves managing, coaching, and developing teams of experienced engineers and engineering managers, ensuring adherence to the Banking Platform Architecture, and meeting non-functional requirements. The manager will partner with architects and engineers to incorporate Wells Fargo Technology technical strategies, understand next-generation domain architecture, and enable application migration paths to target architecture (e.g., cloud readiness, application modernization, data strategy). They will act as the technical representative for the product during cross-team collaborative efforts, identify opportunities for escalating technology roadblocks, manage the software development cycle and security standards, and serve as an escalation partner for scrum masters to meet deliverables and remove impediments. The role also includes building engineering skills, conducting peer reviews, guiding design, interpreting and ensuring security, stability, and scalability, and managing technology and enterprise risk. Collaboration with Product Managers/Product Owners is key to drive user satisfaction, influence technology requirements, promote innovative solutions, and generate corporate value, while advocating for agile and DevOps practices. The position also involves interacting with third-party vendors and managing resource allocation. A strong emphasis is placed on hiring and guiding a culture of talent development, conducting performance management, and demonstrating proficiency in using AI-assisted development and analysis tools responsibly, ensuring alignment with security, compliance, privacy, and ethical standards.

Requirements

7+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
5+ years of ServiceNow experience in building, implementing and maintaining large-scale platform technologies, workflows and integrations
5+ years of information technology systems design and planning experience; in data, systems, applications, or architecture

Nice To Haves

Experience in design and delivery for IT Service Management and CMDB/Discovery
One or more of the following ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer
Ability to negotiate, influence, and collaborate to build successful relationships
Experience influencing senior business and technology stakeholders in high-visibility domains
Experience aligning CMDB data with Change, Incident, Problem, and Vulnerability Management processes
Ability to push back constructively on requirements using data, architecture principles, and risk framing
Ability to provide credible technical recommendations during escalations
Excellent verbal, written, and interpersonal communication skills
Familiarity with Agile or product-driven environment
Background in financial services or heavily regulated environments

Responsibilities

Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy
Function as the technical representative for the product during cross-team collaborative efforts and planning
Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high-risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
Interact directly with third party vendors and technology service providers
Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers
Demonstrate proficiency in using AI‑assisted development and analysis tools (e.g., GitHub Copilot and approved code‑centric agents)
Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
Apply strong technical judgment when validating and integrating AI‑assisted outputs into solutions
Understand and account for model limitations, security risks, and operational considerations
Apply AI responsibly in development and production environments
Ensure AI usage aligns with security, compliance, privacy, and ethical standards