Software Engineering Manager, Triage Services and Infrastructure

Apple • Cupertino, CA

13d

About The Position

The Core OS team is seeking an exceptional engineering manager to lead the team
responsible for enabling Apple's operating systems to achieve world-class
reliability. This team develops and owns mission-critical tools and services
that detect, analyze, and classify kernel panics and low-level crashes across
all Apple platforms. You will be partnering with engineering teams across
Software, Hardware, and Silicon groups to drive and deliver the rock-solid OS
reliability for over 2 billion currently active Apple devices and shape the
future of system reliability across Apple's entire product ecosystem.

Requirements

• Demonstrated track record of building and scaling high-performing engineering teams
• Passion for solving challenging technical problems that directly impact millions of users
• Strong communication skills with ability to influence technical direction across organizational boundaries
• Experience managing complex, multi-platform technical initiatives with measurable reliability improvements
• Strong technical depth in operating system internals will be helpful
• BS/MS in Computer Science, Compute Engineering, Electrical Engineering, or equivalent experience

Nice To Haves

• Experience applying AI/ML for automated triage and reliability services is preferred
• Experience with large-scale telemetry systems processing millions of events daily is preferred

Responsibilities

• Lead a team of engineers triaging kernel panics and critical system-level issues across all Apple platforms (macOS, iOS, watchOS, tvOS)
• Build intelligent automation pipelines that analyze, group, and prioritize failure signatures based on their reliability impact
• Mentor engineers to design and develop advanced systems diagnostic and at-scale debug services to realize the vision of zero-iteration debugging and fully automated triage and root cause analysis
• Develop telemetry-based dashboards to monitor at-scale panic/crash triage and analysis services to ensure they are working as expected and efficiently
• Collaborate with Core OS, Hardware, Silicon, and other engineering teams to champion and advance improvements in debuggability, panic data quality, symbolication, and automation of triage and debug workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Manager