Engineering Services and Software Administrator

MillerKnoll•East Greenville, PA

About The Position

The Engineering Services and Software Administrator is responsible for the administration, maintenance, and continuous improvement of the Product Development computing environment. This role is critical in advancing the organization’s transition from a drawing-centric to a data-centric engineering model, enabling integration with downstream product lifecycle, manufacturing, and business systems. The position operates across three core dimensions: People, Performance, and Projects, and requires close collaboration with Engineering, IT, Manufacturing, and enterprise systems teams.

Requirements

Bachelor’s degree in a related technical field (e.g., Computer Science, Engineering) or equivalent experience
Minimum of 4 years of professional experience using PTC Creo and Windchill
Proficiency in computer hardware, software installation, and system integration
Experience with wired and wireless Ethernet networks
Current knowledge of Microsoft Windows operating systems
Strong conceptual, analytical, teaching, and communication skills
Ability to provide one-on-one technical instruction and support
Ability to deliver training to groups in both online and in-person environments
Demonstrated resourcefulness and problem-solving ability

Nice To Haves

Experience with CAM and FEA is preferred but not required
familiarity with Linux and macOS is a plus

Responsibilities

Structure, test, and implement Creo software updates in coordination with IT deployment automation
Maintain Creo configurations, including end-user settings and publishing standards
Implement and monitor Creo data quality tools and associated metrics
Administer Windchill environments, including contexts, user access, and group permissions
Maintain Windchill libraries (materials, templates, UDFs, symbols, tables)
Develop and enforce Windchill workspace hygiene standards
Manage SolidWorks installations and integration with Windchill Workgroup Manager
Support Product View drawing database processes, including publishing and automation
Partner with IT to maintain engineering workstation builds and configurations
Ensure synchronization and integrity between Product View drawing database and Windchill-managed source data
Promote use of configuration over customization in enterprise PLM solutions
Maintain engineering software compatibility matrix across platforms
Support downstream consumption of engineering data across business processes
Coordinate with Engineering Systems Manager on software lifecycle management
Support engineering simulation tools (e.g., Ansys, Moldflow) as needed
Coordinate integration of 3D scanning and additive manufacturing workflows
Facilitate collaboration across Product Development, IT, and Manufacturing teams
Coordinate and manage training for Creo and Windchill users
Document company-specific Creo and Windchill standards, best practices, and procedures
Support onboarding and continuous skill development of engineering staff
Promote knowledge transfer and self-sufficiency within the user community
Develop detailed project plans (scope, milestones, resources, timelines, impacts)
Support Engineering Services continuous improvement initiatives
Drive adoption of scalable, standardized, and maintainable solutions
Maintain accurate project status reporting and metrics
Deliver high-quality services aligned with SLA commitments
Monitor and improve system performance and process efficiency
Maintain accurate reporting and performance metrics
Contribute to departmental financial and operational objectives
Demonstrate a strong customer-centric mindset
Actively participate in performance management and goal setting (SMART goals)
Engage in continuous learning and cross-functional skill development
Maintain proactive communication with leadership and stakeholders