FRN Programs and Services Administrator
About The Position
The City of Leduc is seeking a compassionate and organized FRN Programs and Services Administrator to join their Family Resource Network (FRN) team. This role serves as a central point of contact for families accessing services through the FRN Hub and Spoke model. The position is responsible for intake coordination, initial screening, referral management, and service navigation to ensure families are connected to appropriate supports in a timely and effective manner. The administrator will work closely with internal programs and external community partners to facilitate coordinated service delivery. This is a client-focused role requiring strong communication, sound judgment, and the ability to manage sensitive information.
Requirements
- Post-secondary diploma in Human Services, Social Services, Community Support, or a related field
- Equivalent combinations of education and experience may be considered
- 3–5 years of experience in community-based services, program coordination, or administrative support within a social services environment
- Experience with intake, referrals, or service navigation is highly desirable
- Strong organizational, time management, and administrative skills
- Excellent interpersonal and communication skills
- High attention to detail and accuracy in data entry and documentation
- Ability to work effectively with vulnerable populations in a respectful and trauma-informed manner
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Nice To Haves
- Experience working with families, children, or community programs is an asset
- Experience with client management systems such as NewOrg is an asset
- Knowledge of the Family Resource Network (FRN) Hub and Spoke model is an asset
- Municipal government experience is an asset
- Protective Factors Assessment training
- Ages & Stages Questionnaires (ASQ) training
- Working Mind training
- AHVNA Family Violence Protocol Training
- Trauma-Informed Practice training
- Indigenous Cultural Awareness training
- Standard First Aid and CPR certification
- Mental Health First Aid (or equivalent) certification
- Suicide Intervention / Suicide Prevention Training (e.g., ASIST, safeTALK)
- Incident Command System (ICS 100) certification
Responsibilities
- Serving as the first point of contact for families, community partners, and service providers accessing FRN services
- Conducting intake screening and gathering information to identify family needs and appropriate service pathways
- Providing information on available programs, eligibility requirements, and community resources
- Coordinating referrals and facilitating connections to internal and external services
- Monitoring referral status and completing follow-ups with families and service providers
- Maintaining accurate client, referral, and program records in applicable systems
- Supporting reporting, data tracking, and program evaluation activities
- Coordinating intake schedules, calendars, meetings, and program bookings
- Preparing agendas, minutes, documentation, and supporting materials
- Supporting workshops, programs, and community events, including registration and logistics
- Assisting with program communications, scheduling, and participant follow-up
- Maintaining program calendars and supporting outreach and promotion of services
- Collaborating with community agencies and service partners to support coordinated service delivery
- Identifying and escalating complex or high-risk situations when required
- Performing other related duties in support of FRN programs and services
Benefits
- Competitive Hourly pay: $39.26 – 49.07 per hour
- Recreation Pass: Free annual City of Leduc recreation pass with access to drop-in programs
- Free Parking: On-site free parking for employees
- Employee Family Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
