Software Engineering Intern – Self-Service Directory Diagnostics

Docusign • Seattle, WA

36d • Hybrid

About The Position

This intern will be a member of the Platform Directory team within B21, helping tenant administrators quickly understand and repair common directory issues (conflicting identities, disabled users in critical groups, stale memberships, misconfigured SCIM mappings, and more). Working closely with UX and partner engineering teams, the intern will build a lightweight diagnostics panel that surfaces actionable checks and suggested fixes, shifting routine debugging from engineering/support to admin self-service and improving customer satisfaction. This is an internship role for 7 months of duration. This position is an individual contributor role reporting to the Sr. Manager, Engineering.

Requirements

• Currently enrolled in a Bachelor's degree program (e.g., Computer Science, Computer Engineering, Information Systems, or related field), with an expected graduation date within the standard Docusign intern program window
• Graduating December 2027, May/June 2028
• Experience in at least one general-purpose programming language such as Python, Java, C#, or Go
• Experience in at least one front-end or web technology such as JavaScript, TypeScript, or React
• Experience with core computer science fundamentals: data structures, algorithms, operating systems, and networking

Nice To Haves

• Pursuing a B.S. in Computer Science, Computer Engineering, Information Systems, or a related technical field
• Interest in identity, directory systems, and admin/operational tooling
• Exposure to distributed systems concepts, RESTful APIs, or microservices-based architectures
• Familiarity with telemetry/observability tools (metrics, logs, dashboards) and a data-driven approach to debugging
• Experience with collaborative software development practices (code reviews, version control, documentation)
• Excellent communication and collaboration skills, with the ability to work effectively in a hybrid environment
• Strong problem-solving skills and the ability to learn new technologies quickly

Responsibilities

• Contribute to the design and implementation of a self-service diagnostics panel for org/tenant admins, focusing on clear checks, remediation suggestions, and a safe, auditable experience
• Implement well-scoped directory features with strong attention to quality, including unit, integration, and functional tests alongside feature development
• Use existing metrics, logs, and telemetry to understand system behavior; with guidance from senior engineers, diagnose directory issues across distributed services such as Directory Service, SCIM integrations, and admin UX flows
• Improve observability for directory health signals (e.g., drift between IdP and Docusign, conflicting identities, stale groups) by enhancing metrics, logging, and dashboards
• Interpret product requirements and contribute to technical design docs for diagnostics workflows and directory-related features, applying solid knowledge of algorithms, data structures, APIs, and resource management
• Collaborate closely with Directory, UX, and support partners to ensure diagnostics flows are usable, reliable, and aligned with customer needs
• Communicate progress, blockers, and design decisions clearly in both written and verbal form; participate in sprint rituals, demos, and design reviews, and know when to ask for help or escalate issues appropriately

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Intern