Software Engineering Director – Digital Delivery

Reliance Standard Life Insurance Company•Philadelphia, PA

1d•Hybrid

About The Position

The Software Engineering Director is the senior technical and delivery authority for a complex portfolio of customer-facing digital capabilities, including web and mobile experiences, portals, digital onboarding, APIs, integrations, and related technology services. The role shapes long-term engineering direction, modernization priorities, roadmaps, technical approaches, and target-state capabilities. It applies expert software engineering and digital delivery judgment to major technical and investment decisions, novel cross-platform problems, and high-risk solutions, while remaining able to review, validate, and troubleshoot critical implementations and production issues. Working with Product, business leaders, brokers, architects, security, quality engineering, operations, and external partners, the director turns business and product direction into sustainable engineering and delivery approaches. The position guides architects, technical leads, matrixed contributors, and vendor teams through expertise and influence, without formal people-management or performance-management responsibility. It advises senior and executive stakeholders on strategy, risks, investments, vendor performance, production health, and modernization, and sets direction for responsible AI adoption across engineering and delivery practices. The position typically requires 12+ years of progressive experience in software engineering, digital product development, or technology delivery. A bachelor’s degree in a related field or equivalent experience is expected. Travel is up to 10%. The expected annual base-pay hiring range is $142,740–$190,560 for work performed in the primary location of Philadelphia, Pennsylvania; the range excludes other compensation and starting pay depends on factors including location, skills, experience, qualifications, and market conditions. Work location may be flexible with company approval. Reliance Matrix describes its culture as inclusive and offers a competitive pay package and benefits intended to support financial, physical, and mental wellbeing. The company identifies Integrity, Empowerment, Compassion, Collaboration, and Fun as its values and states that it is an equal opportunity employer.

Requirements

Bachelor’s degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience gained through education, training, certifications, and work experience.
Typically 12+ years of progressive experience in software engineering, digital product development, or technology delivery. Experience is guidance; sustained scope, technical depth, complexity, influence, judgment, and accountability determine level.
Expert-level knowledge of modern software engineering and digital delivery, including web and application architecture, APIs and integration, cloud services, secure development, DevOps/CI/CD, automated testing, observability, reliability, production support, and AI-enabled delivery practices.
Demonstrated ability to design, validate, and troubleshoot highly complex customer-facing digital solutions and solve novel enterprise-impact problems without established patterns or precedent.
Experience providing technical or delivery direction across architects, technical leads, matrixed teams, and external partners through influence rather than formal reporting authority.
Ability to evaluate complex technical, operational, financial, security, vendor, customer, and business information; assess alternatives and trade-offs; and make or recommend high-impact decisions in ambiguous situations.
Demonstrated experience influencing major technology investments, modernization roadmaps, platform direction, vendor strategies, and enterprise priorities.
Strong executive communication, facilitation, negotiation, and collaboration skills, including partnering with Product, business leaders, brokers, external partners, and technical teams and clearly communicating complex risks and options.
Ability to mentor senior technical professionals and strengthen engineering and delivery practices across multiple teams or initiatives without direct people-management authority.
Ability to perform sustained computer-based work involving review and analysis of technical designs, roadmaps, delivery and operational metrics, financial and vendor information, risk documentation, written communications, and virtual collaboration.
Ability to travel up to 10%.

Responsibilities

Serve as senior technical and delivery authority for the digital portfolio, shaping engineering direction, modernization priorities, reference approaches, and target-state capabilities.
Translate business and product direction into delivery roadmaps, solution approaches, sequencing recommendations, and measurable engineering outcomes, partnering with Product on capability priorities.
Design, review, and validate complex or high-risk digital solutions; assess architecture and implementation approaches and troubleshoot critical cross-platform and production problems.
Solve novel technical and delivery problems and turn successful approaches into reusable guidance for architects, technical leads, internal teams, and external partners.
Guide architects, leads, matrixed contributors, and vendor teams through expertise and influence; clarify outcomes, resolve dependencies, and escalate material risks without formal people-management accountability.
Evaluate platform, vendor, sourcing, investment, sequencing, scope, and risk alternatives and recommend decisions to senior and executive leaders based on sustainability, feasibility, customer impact, cost, and business value.
Shape engineering and delivery practices for secure development, architecture and design review, Agile delivery, coding and testing, automation, release readiness, documentation, deployment controls, observability, reliability, and operational support.
Set direction for responsible AI-assisted engineering, testing, automation, and documentation, ensuring human oversight, security, privacy, quality, governance, and measurable value.
Partner with Product, business analysis, enterprise and solution architecture, information security, quality engineering, infrastructure, cloud, data, and operations to align approaches and remove delivery barriers.
Advise on partner and vendor strategy, statements of work, technical deliverables, service expectations, solution quality, and performance; identify gaps and recommend corrective actions to accountable leaders and contract owners.
Define and interpret engineering, delivery, quality, operational, customer, and financial measures—including release performance, cycle time, defects, service health, adoption, and return on investment—to identify risk and guide improvement.
Advise senior and executive stakeholders, communicating roadmaps, options, risks, investment implications, production concerns, and recommended decisions in business terms.
Mentor architects, technical leads, and senior engineers and strengthen technical judgment, engineering practices, and delivery capability without formal performance-management responsibility.
Proactively identify and help resolve material technical, delivery, operational, vendor, security, regulatory, and compliance risks affecting the digital portfolio.
Perform other duties as assigned.

Benefits

Annual performance bonus for all team members.
Generous 401(k) company match that is immediately vested.
Choice of three medical plans, including prescription drug coverage; company contribution to a Health Savings Account for High Deductible Health Plan enrollees.
Multiple options for dental and vision coverage.
Company-provided life and disability insurance.
Paid parental leave and adoption assistance.
Hybrid work arrangements for eligible roles.
Tuition reimbursement and continuing professional education.
Paid time off, with new hires starting at at least 20 days per year, in addition to nine company-paid holidays; PTO may increase with company level and years of service.
Volunteer days, community partnerships, and an Employee Assistance Program.
Employee Resource Group program.