Software Engineer - Federal

ServiceNow•Santa Clara, CA

4d•$125,700 - $194,800

About The Position

Join ServiceNow’s Cloud Cost Management (CCM) engineering team in the IT Asset Management suite. The team builds on the ServiceNow AI platform to help customers understand and optimize their public cloud infrastructure. In this role, you will develop and improve products and features, including agentic and generative AI capabilities that make product workflows into LLM-driven experiences. You will own your code through design, implementation, test automation, and delivery.

Requirements

Bachelor’s degree in Computer Science or a related field with 3–5 years of experience, or a Master’s degree in Computer Science or a related field with 2–3 years of experience.
At least 2 years of experience with Java or a similar object-oriented language, and JavaScript or TypeScript.
Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Hands-on experience with LLMs such as Anthropic or OpenAI, including prompting for analysis, code generation, and structured outputs.
In-depth knowledge of data structures, algorithms, object-oriented design, design patterns, and performance and scale considerations.
Hands-on knowledge of RDBMS and SQL.
Passion for AI and agentic AI, including building agents with evaluations, observability, and cost and latency tuning.

Nice To Haves

Exposure to public cloud providers such as AWS or Azure.
Preferred experience or knowledge in large-data technologies such as Flink.

Responsibilities

Build high-quality, clean, scalable, and reusable code, following software engineering architecture and process best practices such as code reviews and unit testing.
Work with product owners to understand detailed requirements and own code from design and implementation through test automation and product delivery.
Design software that is simple to use and allows customers to extend and customize its functionality.
Design and ship agentic and GenAI features with tool use, guardrails, evaluations, and monitoring built in.
Help design and implement new products and features, and enhance the existing product suite.