Software Engineer

Arkatechture • Portland, ME

11d • $90,000 - $100,000 • Remote

About The Position

Arkatechture is seeking a Software Engineer for its Support Services team to support the Arkalytics platform and related data warehousing and analytics solutions. The role combines software engineering, cloud operations, and customer support. The engineer investigates complex production issues, develops permanent solutions, improves platform reliability, and builds tools and automation to improve products for customers and teammates. The role works closely with engineers, customers, and product experts to resolve technical challenges and improve platform stability, performance, and scalability.

The position includes Tier 2 and Tier 3 production support and participation in shared on-call rotations. Arkatechture supports flexible, remote-friendly work, with optional access to its Portland, Maine office. Applicants must submit both a cover letter and resume; the cover letter must answer a question about a production issue or customer-facing technical problem personally investigated and resolved, in 250 words or less.

Requirements

• At least 3 years of professional software engineering experience.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Proficiency developing or supporting applications in AWS.
• Strong programming skills in Python or another object-oriented language.
• Solid SQL skills and experience working with relational databases.
• Familiarity with REST APIs, SDKs, and command-line tools.
• Ability to work with structured data formats such as JSON, XML, and CSV.
• Strong troubleshooting, debugging, and root cause analysis skills in production environments.
• Comfort working in Linux or Unix environments.
• Understanding of data warehousing, business intelligence, or analytics platforms.
• Familiarity with Git, Jira, Confluence, and Slack.
• Experience working in Agile software development environments.
• Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Collaborative mindset, intellectual curiosity, and passion for continuous learning.

Nice To Haves

• Familiarity with Snowflake or Databricks.
• Familiarity with containerized and cloud-native technologies such as Docker, ECS, Fargate, Kubernetes, or microservices.
• Knowledge of NoSQL databases such as DynamoDB.
• AWS certification, or willingness to obtain one.
• Familiarity with CI/CD pipelines and DevOps practices.
• Financial services industry experience.

Responsibilities

• Troubleshoot and resolve complex production issues across the Arkalytics platform.
• Develop software enhancements, bug fixes, and automation to improve platform stability and customer experience.
• Investigate application, database, and cloud infrastructure issues in AWS environments.
• Perform root cause analysis and implement long-term solutions to prevent recurring issues.
• Build and maintain clean, reliable, well-tested code.
• Improve monitoring, alerting, logging, and operational tooling.
• Collaborate with Support Services, Customer Success, Product, and Engineering teams to resolve customer issues efficiently.
• Participate in Tier 2 and Tier 3 production support and shared on-call rotations.
• Contribute to system documentation, knowledge sharing, and continuous process improvements.
• Participate in code reviews and help maintain high engineering standards.
• Stay current with emerging technologies and recommend platform improvements.
• Perform additional responsibilities as assigned.

Benefits

• Flexible remote work policy with optional access to the Portland, Maine office.
• 4-day workweek after 3 years of service.
• Generous paid time off, including 11 holidays.
• Medical, disability, and life insurance, plus optional dental and vision coverage.
• 401(k) retirement plan with company match.
• Training and certification reimbursement.
• Milestone recognition programs and annual PTO increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level