Software Engineer

Cisco•Durham, NC

About The Position

The Software Engineer develops secure, user-focused software and works with design, product management, and cross-functional teams to deliver customer solutions. The role builds cloud-native applications, backend services, and automation workflows on AWS, including production applications that integrate AI capabilities. It also supports software through testing, debugging, monitoring, production support, and ongoing process and product improvements. The position contributes technical and user documentation and follows software development best practices, including secure coding and user privacy.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.
At least 3 years of professional software development experience.
Hands-on experience integrating AI capabilities such as LLM APIs, AWS Bedrock, prompt engineering, embeddings, or retrieval-based workflows.
Experience with AWS services such as Lambda, S3, API Gateway, EventBridge, Step Functions, SQS, SNS, RDS, DynamoDB, IAM, and CloudWatch.
Experience with Python and/or Node.js backend development for cloud, AI-integrated, or automation-focused applications.
Experience building automation workflows, background jobs, or event-driven processing pipelines.
Familiarity with Git, CI/CD practices, and cloud deployment processes.

Nice To Haves

Experience with AWS Bedrock, Amazon Textract, Amazon Comprehend, OpenAI APIs, LangChain, LlamaIndex, or similar AI tooling.
Experience designing and building RESTful APIs and integrating internal or external services.
Experience building workflow orchestration, agentic systems, or AI-powered automation platforms.
Hands-on experience with Docker, ECS, EKS, or containerized deployments on AWS.
Experience with infrastructure as code using Terraform, AWS CDK, or CloudFormation.
Familiarity with vector search, pgvector, OpenSearch, Pinecone, or similar retrieval technologies.
Knowledge of secure coding practices, IAM design, secrets management, and audit logging.
Exposure to compliance, GRC, risk, audit, or evidence management domains.
Strong debugging, problem-solving, communication, and collaboration skills.

Responsibilities

Integrate AI capabilities into production applications using LLM APIs, AWS Bedrock, prompt workflows, embeddings, document intelligence, and semantic search.
Design and implement RESTful APIs and backend services for automation, orchestration, and AI-driven workflows.
Design, develop, and support cloud-native applications and automation services on AWS.
Build backend services and intelligent automation workflows using Python and/or Node.js.
Design and implement event-driven and serverless architectures using AWS services such as Lambda, API Gateway, EventBridge, Step Functions, SQS, and SNS.
Develop secure and scalable data pipelines and service integrations across AWS and third-party platforms.
Work with PostgreSQL, RDS, DynamoDB, and S3 to support application and workflow needs.
Automate deployments and infrastructure management using CI/CD pipelines and infrastructure-as-code practices.
Monitor, troubleshoot, and optimize applications using CloudWatch, logging, metrics, and alerting tools.
Collaborate with Product, Security, UX, and cross-functional engineering teams to deliver features and operational improvements.
Participate in code reviews, testing, debugging, and production support.
Maintain technical documentation, architecture notes, and deployment procedures.
Develop software in accordance with Cisco Design Thinking Principles, emphasizing simplification, user experience, secure coding, privacy, and software development best practices.
Partner with design and product management teams to create customer-focused solutions.
Create technical design documentation and contribute to user documentation.
Debug and address software issues during development and in production systems to support customers.
Bring forward product innovation ideas and help improve software development processes.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Restricted stock unit grants may be available, subject to eligibility and vesting conditions
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
One paid day off for an employee’s birthday
Paid year-end holiday shutdown
Four paid personal wellness days
Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued at 4.92 hours per pay period for full-time employees
Exempt employees participate in a flexible vacation time-off program with no defined usage limit, subject to availability and business limitations
80 hours of sick time provided on hire and each January 1, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Non-sales employees may be eligible for annual bonuses, subject to Cisco policies