Software Engineer

Hippo Insurance•Austin, TX

22d•Hybrid

About The Position

Hippo is building effortless and trusted customer experiences powered by AI, and this role sits at the center of it. You'll build the integrations that power AI voice, chat, and email agents, connecting conversational AI platforms to Hippo's infrastructure. Your work shows up on live customer interactions : when a policyholder calls in to verify coverage, file a claim, or get routed to the right place, the systems you build are what makes that happen. This is not a maintenance role. We are actively shipping new agent capabilities and innovating on the insurance lifecycle with AI. You'll work directly with external AI vendors, own integrations across a growing multi-system stack, and grow into a role where you’re an active thought partner into how Hippo thinks about AI implementation. You're a backend engineer who gets energized by making complex systems work together. You're comfortable picking up a vendor SDK with incomplete documentation and figuring it out. You move fast in a proof-of-concept phase and still build things that hold up in production. You care about how your code performs over time; you instrument what you ship, track the metrics that matter, and tie your engineering work to real business outcomes. You're early in your career but think like an owner. You want to be in a small team where your work is visible, and your growth path is real. You understand that integration engineering means living in the seams between systems. This role involves fast-moving vendor ecosystems, running pilots and experiments, and working through ambiguity to deliver for customers and our business.

Requirements

3+ years of backend engineering experience
Proficiency in TypeScript/Node.js and/or Python — these are the primary languages of the stack
Demonstrated experience building and consuming RESTful APIs in service-oriented architectures
Postgres or equivalent relational database experience
AWS experience (general cloud infrastructure, deployment, and tooling)
Comfort working with third-party vendor SDKs and APIs, including ones with limited or evolving documentation
Strong debugging instincts across distributed and multi-service systems
Familiarity with test-driven development principles; eager to grow into owning integration and contract test coverage
Metric-driven mindset — you measure the impact of what you ship and design systems with observability in mind
Bachelor's degree or equivalent in Computer Science, Software Engineering, or a related technical field

Nice To Haves

Prior experience in insurance, Insurtech, or adjacent regulated industries
Salesforce integration experience
Experience with NICE CXOne or other contact center platforms
Familiarity with conversational AI platforms

Responsibilities

Build and extend AI agent capabilities across service, claims, and operations on industry leading conversational AI platforms
Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0
Participate in vendor evaluation spikes — build proofs-of-concept, document findings, and contribute to go/no-go decisions on new platforms
Build data export pipelines from AI vendor platforms into the data warehouse, designed with downstream analytics consumption in mind
Instrument your integrations with meaningful metrics and contribute to cost-to-serve reporting
Contribute to go-live operations: routing configuration, traffic management, and fallback validation
Participate in OnCall rotation for incidents during US business hours
Grow under the mentorship of senior and staff engineers you collaborate with daily