Software Engineer
About The Position
The Splunk Agent Resilience team develops scalable, cost-effective evaluation and guardrails to help ensure AI agents behave as intended, improving reliability and reducing risk. Its work helps customers deploy and manage AI-powered applications with greater observability and control. As a Forward Deployed Engineer, you will work across software engineering, customer engagement, and product innovation. You will partner with enterprise customers to address technical challenges and support production deployments, while working with Product and Engineering teams to improve the platform using real-world customer feedback. The role involves building solutions that can scale beyond individual customer implementations.
Requirements
- Bachelor’s degree in Computer Science or a related technical field and 6+ years of relevant experience, or equivalent practical experience.
- Software engineering experience building production-grade applications using Python and/or Java.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Experience with AI tools such as Claude Code, Codex, or Cursor.
- Troubleshooting and problem-solving skills across multiple layers of the technology stack.
Nice To Haves
- Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Experience building customer-facing technical solutions or integrations.
- Experience creating reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Excellent communication skills and ability to work directly with enterprise customers.
- Comfort working in fast-paced, ambiguous environments.
- Eligibility to obtain and maintain a U.S. government security clearance, if required.
- AI, Machine Learning, or developer platforms experience.
Responsibilities
- Partner with enterprise customers to understand their technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools to accelerate customer success.
- Lead technical workshops and architecture discussions, and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to share customer feedback and influence product enhancements.
- Create documentation, reusable best practices, and technical assets for future deployments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays and a floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential grants of Cisco restricted stock units, subject to eligibility and vesting terms
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What This Job Offers
Job Type
Full-time
Career Level
Senior
