Software Engineer (Level 3 / E3) - Core Platform

Whatfix•San Jose, CA

12d•Onsite

About The Position

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work. This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance. Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category. Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. At Whatfix, we’re not just making software easier—we’re making AI work for people. The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners. Whatfix’s leadership is consistently recognized across top industry analysts and business rankings: Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year. Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%. Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees. Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category. RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”. These recognitions are matched by business performance: Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year. Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list. Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023. Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal.

Requirements

2+ years building production-grade backend systems (or strong equivalent early-career experience)
Solid programming experience with Java (Spring Boot / REST-based services)
Strong fundamentals in data structures, algorithms, and object-oriented design
Hands-on experience with unit and integration testing
Exposure to CI/CD pipelines and version control workflows
Curiosity, strong problem-solving instincts, and clear communication
Willingness to own your work end-to-end and take feedback well
Candidates must be authorized to work in the United States on a full-time basis without employer sponsorship, either now or in the future.

Nice To Haves

Familiarity with Docker, Kubernetes, or cloud-native environments
Exposure to NoSQL data stores (Cassandra, MongoDB, etc.)
Exposure to monitoring tools like Prometheus / Datadog
Genuine interest in distributed systems, scalability, and reliability

Responsibilities

Write, test, and document clean code according to Whatfix engineering standards and practices
Participate in software design for features and bug fixes, with guidance from senior engineers
Help break stories and features into well-scoped tasks, ensuring no task exceeds ~5 days
Complete every task with written design, automated tests, and monitoring to confirm it works as expected in production
Debug and fix issues across development, test, and production environments
Handle success/support issues within SLAs — adding automation and runbooks to prevent recurrence and speed up debugging
Participate in code reviews, and actively seek out and learn from feedback
Build strong working knowledge of Whatfix platform capabilities and use them in your development
Use generative AI effectively in your everyday work
Collaborate with customer-facing teams to debug customer issues, and demo your completed work to the team each sprint

Benefits

Equity plan
Mac shop, work with the newest technologies
Unlimited PTO policy
Paid maternity/paternity leave
Monthly cell phone stipend
Paid UberEats lunches-daily
Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family)
Team and company outings
Learning and Development benefits
Relocation and visa sponsorship are available for eligible candidates.