Software Engineer - Continuous Product Engineering

NetApp, Inc.•Wichita, KS

8d•$113,050 - $168,300

About The Position

Assists in the design, definition, development, and test of cloud computing applications development. Collaborates with senior engineers to ensure that internal and external clients' needs are met. This is a Continuous Product Engineering (Sustaining Engineering) position to diagnose, reproduce, and identify solutions to customer-reported problems with NetApp products in a GDC context. You will work with NetApp ONTAP, the number one storage operating system on the planet. Problem areas include NetApp hardware, software, and multi-vendor interoperability. This role is for someone who enjoys solving puzzles, working "under the covers" of complex systems to understand their behavior, and digging into low-level operating system code to find and fix product deficiencies. You will also collaborate with support and development engineers to improve the supportability, resiliency, and functionality of NetApp ONTAP.

Requirements

2 years of experience with a Bachelor of Science Degree in Engineering or Computer Science, or a Master’s Degree; or equivalent experience.
Ability to diagnose, reproduce and identify solutions to customer reported problems with NetApp products in a GDC context.
Experience working with NetApp ONTAP.
Experience with NetApp hardware and software.
Experience with multi-vendor interoperability.
Experience solving complex system problems.
Experience digging into low-level operating system code.
Experience collaborating with support and development engineers.
Experience diagnosing complex customer issues in the sphere of Google Cloud and ONTAP.
Experience debugging and identifying the root cause of filesystem problems.
Experience finding ways to recover data and/or down systems.
Experience examining system logs, system status information, system memory dumps and NetApp ONTAP source code.
Experience communicating with support personnel, escalation managers and customers.

Nice To Haves

Enjoy solving puzzles.
Enjoy working "under the covers" of complex systems to understand how they behave.
Enjoy digging into low-level operating system code to find and fix product deficiencies.
Contribute to the development of software fixes or enhancements to NetApp ONTAP.

Responsibilities

Diagnosing complex customer issues in the sphere of Google Cloud and ONTAP.
Collaborating with other engineers in debugging and identifying the root cause of filesystem problems as well as finding ways to recover data and/or down systems.
Developing and communicating action plans as appropriate.
Performing technical duties through careful examination of system logs, system status information, system memory dumps, and NetApp ONTAP source code.
Performing technical duties in a timely manner while in constant communication with support personnel, escalation managers, and sometimes directly with customers.
Contributing to the development of software fixes or enhancements to NetApp ONTAP.