Software Engineer

UnitedHealth Group•Eden Prairie, MN

19h•Remote

About The Position

Software Engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activities across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps. These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
4+ years of technical support experience working with ServiceNow or other ITSM ticketing tools
3+ years of working experience with identity access management systems

Nice To Haves

Proven proficiency with Office365 Suite
Use of Corporate AI Tools (CoPilot 365, Alfred AI, etc.)
Effective communication skills to both technical and non-technical audiences
Proven self-starter and self-managed, with eagerness to learn new technologies
Maintains detailed and accurate records in workload management, asset management and administrative applications
Experience producing operational and executive reporting decks
Establishes productive working relationships with cross-enterprise stakeholders
Familiarity with executive-level escalation processes
Demonstrates responsiveness to change and a tenacity to deliver cross-enterprise value
Experience working with PHI, privacy incidents or regulated data environments
Adheres to deadlines and SLAs
Assists management in identifying opportunities for process improvement within the department
Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
Experience in a Healthcare domain background
Proven solid troubleshooting skills
Experience with working with HSID PHI Violations
Incident management and prioritization skills
Ability to identify and remove blockers across multiple dependent tasks
Clear, concise written communication for executive and operational audiences
Comfort with public escalation and cross team accountability
Escalate unresolved or unacknowledged issues to the assignee’s manager when delays persist over multiple days

Responsibilities

Generally, work is self-directed and not prescribed
Works with less structured, more complex issues
Serves as a resource for others
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Partner with Privacy, Legal, and Risk stakeholders to address complex issues, including: Radar issues, Age‑related constraints (COPPA, Age‑of‑Majority), Terms & Conditions and Privacy Policy considerations, Power of Attorney and Authorized Representative scenarios, Data co‑mingling and data handling explanations
Perform other duties and responsibilities as required, assigned, or requested for the needs of the business
Prioritize review of the oldest incidents unless superseded by executive or leadership escalation
Identify factors preventing incident or task closure and proactively investigate blockers
Communicate directly within incidents or tasks to assignees to identify blockers and support resolution when updates have not occurred within 24 hours
Escalate unresolved or unacknowledged issues to the assignee’s manager when delays persist over multiple days
Perform public escalation in the CIR Daily Standup chat if manager escalation does not result in progress within 24 hours
Update the weekly CIR PowerPoint deck with current data from the PHI Violations Dashboard
Review associated tasks to determine dependencies or issues impacting incident resolution