(USA) Senior, Software Engineer
About The Position
The Senior Software Engineer will lead the delivery of scoped features and models through collaborative teams, ensuring alignment with platform and business objectives. This role involves designing, developing, testing, and maintaining high-quality software solutions using multiple programming languages and modern development practices. The engineer will integrate AI/ML components, drive continuous improvement, and support operational excellence through proactive monitoring and debugging. Strong technical judgment, effective collaboration, and a product-driven mindset are essential to deliver scalable, secure, and maintainable systems that meet stakeholder needs and advance Walmart’s technology goals. The Global Seller Support team develops scalable, AI-powered platforms and automation to enhance Walmart Marketplace support worldwide. Utilizing cloud-native technologies and Generative AI, the team addresses complex challenges with modern engineering practices. Focused on delivering reliable, high-impact products, it supports one of the largest eCommerce ecosystems globally. Emphasizing continuous improvement, technical excellence, and innovation, the team ensures solutions meet evolving business and customer needs. Prioritizing quality, scalability, and performance, the team drives meaningful impact across the platform while fostering collaboration and maintaining a product-driven mindset.
Requirements
- Extensive experience in platform engineering leadership, delivering scalable, cloud-native architectures and reusable tooling.
- Proven ability to drive full software development lifecycle, including coding, testing, CI/CD deployment, and incident response.
- Expertise in designing distributed systems optimized for real-time data processing and AI/ML integration.
- Strong technical judgment with a focus on architectural decision-making and long-term system evolution.
- Proficiency in AI agents, model-driven design, and cloud computing architecture.
- Demonstrated leadership in mentoring engineers and fostering engineering excellence.
- Effective collaboration and communication skills with cross-functional teams.
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.
- 5 years’ experience in software engineering or related area.
Nice To Haves
- Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area.
- Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices.
Responsibilities
- Define the technical strategy and architecture for large-scale Marketplace Support platforms.
- Lead the design and implementation of AI/LLM-powered agentic workflows and intelligent automation.
- Build resilient, scalable, and observable distributed systems handling millions of seller interactions.
- Drive engineering excellence through architecture reviews, design standards, and technical mentorship.
- Partner with Product, Data Science, and Operations to translate business problems into scalable platform capabilities.
- Influence engineering roadmaps across multiple organizations and lead cross-functional technical initiatives.
- Champion platform reliability, performance, security, and operational excellence.
- Collaborate with stakeholders to translate business needs into actionable technical requirements and measurable success metrics.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
- Tuition, books, and fees are completely paid for by Walmart under Live Better U
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What This Job Offers
Job Type
Full-time
Career Level
Senior
