Software Engineer

T-Mobile•Overland Park, KS

10h•Onsite

About The Position

The Software Engineer – Customer Contact Experience (CCX) supports designing, developing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. This role works across full-stack development and voice/SIP-based technologies, requiring the ability to contribute to diverse codebases and collaborate across multiple engineering initiatives. The position demands a well-rounded engineer comfortable moving between front-end, back-end, and communications-layer development, with an aptitude for learning new platforms and delivering reliable solutions in a dynamic environment. We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact!

Requirements

2-4+ years technical engineering experience.
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Computer Science or Engineering
Full-Stack Development & Java Engineering - Proficiency across front-end and back-end technologies with strong expertise in enterprise-grade Java application development, including backend services, RESTful APIs, and platform integrations; ability to contribute to diverse codebases and deliver value across cross-team engineering initiatives
Cross-Team Collaboration - Ability to embed with multiple engineering teams, adapt to varying technical environments, and deliver value across a range of project types
Communication - Ability to clearly convey technical concepts to both technical and non-technical audiences, participate effectively in cross-functional discussions, and communicate project status, risks, and decisions with clarity and confidence across all levels of the organization
Customer Service - Commitment to understanding the needs of internal and external stakeholders, delivering solutions that meet or exceed expectations, and maintaining a service-oriented mindset throughout the development lifecycle
Analytics - Ability to gather, interpret, and apply data to inform technical decisions, identify trends, troubleshoot system behavior, and measure the effectiveness of implemented solutions
Technical Writing - Proficiency in producing clear, accurate, and well-organized documentation including software specifications, system design documents, runbooks, API documentation, and business requirements for both technical and non-technical audiences
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Databricks Platform - Experience working within the Databricks Lakehouse platform, including notebooks, jobs, and cluster management for data engineering or analytics workflows
Snowflake Data Platform - Experience querying, loading, and managing data within Snowflake, including an understanding of virtual warehouses, roles, and data sharing concepts
Snowflake SQL & Data Modeling - Ability to write optimized Snowflake SQL and design efficient data models, including familiarity with semi-structured data handling (VARIANT, JSON)
Telecommunications & VoIP Knowledge - Understanding of telephony concepts, SIP/VoIP protocols, or contact center platforms such as Cisco UCCE/CUCM
Accessibility Technology - Knowledge of or exposure to assisted communication for the deaf or hard of hearing

Responsibilities

Develop software solutions that support engineering projects and meet customer requirements
Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
Create clear documentation for software code, system designs, and business requirements
Contribute to technology strategy by understanding current technologies and supporting business goals
Present innovative ideas to improve systems, processes, or services based on industry research
Also responsible for other duties/projects as assigned by business management as needed