Operational Excellence Engineer

Builder Prime

2d•$115,000 - $130,000•Remote

About The Position

Builder Prime is seeking a Software Engineer to join their Operational Excellence (OpEx) team. OpEx is a cross-functional team that blends DevOps practices, automation, and a culture of continuous improvement to deliver high-quality, secure software efficiently. As a member of this team, the engineer will work across nearly every team at Builder Prime to build internal tools and workflows that improve experiences for both internal stakeholders and customers. This role spans CI/CD automation, tier 2 customer support, observability-driven incident resolution, and is increasingly focused on the development of AI-powered tooling. It has the potential to be customer-facing and is perfect for someone who thrives in a highly collaborative, engineering-focused environment. Builder Prime is an AI-first organization and is finding real success using AI both to build these internal tools, as well as using it in the solutions themselves, so curiosity and a desire to work with AI are a big plus. This role is for someone passionate about engineering excellence, loves automating away toil, and wants to make a tangible impact across the entire organization.

Requirements

A minimum of 5 years of professional engineering experience
Experience with and passion for various AI tools, processes, and concepts. Experience using Claude Code and/or Codex.
Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts
In-depth knowledge of relational databases and expertise with PostgreSQL
Hands-on experience with observability tools such as New Relic, Sentry, Datadog, or similar platforms for monitoring, alerting, and incident response
Familiarity with our core tech stack: Java Spring Boot, Angular, PostgreSQL, and AWS
Experience developing tools and scripts, and seeking out process improvement opportunities through automation
A solid, hands-on understanding of CI/CD pipelines and the ability to build, maintain, and improve them
Experience providing superior communication and working with cross-functional teams
Passionate about technical documentation and tutorials, and have a deep understanding of what makes an excellent knowledge base

Nice To Haves

Previous experience in Software Engineering, Customer Success Engineering, or Solutions Engineering
Experience in a SaaS or B2B software company
Certifications in relevant cloud platforms or technologies
Background in DevOps, Site Reliability Engineering, or similar operational roles that blend engineering with operations
Any start-up experience or knowledge about the Construction or Home Improvement industry is a plus.

Responsibilities

Leverage AI tools and build AI solutions to accelerate the development of internal automation and tooling
Design, build, and maintain CI/CD pipelines to ensure fast, reliable, and secure software delivery
Automate repetitive engineering and operational workflows to eliminate manual overhead and reduce human error across teams
Build and maintain internal tooling and scripts that improve productivity for developers and internal stakeholders
Monitor system health using New Relic and Sentry, investigate incidents, and implement lasting fixes
Set up and refine alerting, dashboards, and logging to give teams proactive visibility into system behavior
Act as a tier 2 escalation point for Customer Success, diagnosing and resolving complex technical issues
Collaborate with Product and Engineering teams to surface recurring issues and drive systemic improvements

Benefits

We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents
401k with up to 4% company match that's immediately vested (no waiting period!)
20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community
All-expenses-paid company trip to connect with teammates in amazing destinations
Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance
$300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)
10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents
Company-provided laptop and all the equipment you need to succeed
Room to Grow: We LOVE to promote from within.
Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.
We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas.
Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun.