Software Engineer, SupportHub
EnergyHub
•$90,000 - $110,000
About The Position
We are hiring a Software Engineer I to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company. This role participates in an on-call rotation every 3–4 weeks to support critical issues outside of regular business hours.
Requirements
- Ability to combine information gained from multiple sources to identify root causes.
- Strong organizational skills and an eye for calling out areas for improvement.
- Strong communication skills.
- Comfort working with internal teams as well as external partners.
- Comfort working across time zones and cultures.
- An understanding of code versioning concepts and experience with tools like git.
- Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog.
- Experience working with 3rd Party API’s using Postman.
- Experience with a scripting language such as Python.
- Experience or familiarity with Fullstack web development.
- Experience with the AWS ecosystem (and/or other Azure/GCP/etc.).
Nice To Haves
- Experience working on a level 3 support team.
- Experience working with utilities and/or our many device partners.
Responsibilities
- Identify root causes of technical issues.
- Respond to production issues.
- Configure programs and data flows between EnergyHub and our OEM or Utility partners.
- Configure and update data attributes when no UI is available.
- Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities.
- Identify and implement technical solutions to mitigate or correct known issues.
- Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript).
- Contribute bug-fix PR’s to the codebase.
- Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
- Other duties as assigned.
Benefits
- 100% paid medical for employees
- 401(k) with employer match
- Casual environment
- Flexibility to set your own schedule
- Fully stocked fridge and pantry
- Free Citi Bike membership
- Secure bike rack
- Gym subsidy
- Paid parental leave
- Education assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
