Software Engineer - Solutions (Marketplace & AI Integrations)

Suger.io • Vancouver, BC

7d • Hybrid

About The Position

Suger helps B2B software companies sell through cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. Marketplace sales are operationally complex, involving pricing, contracting, billing, revenue recognition, and compliance across multiple cloud providers. Suger provides an API-first revenue platform to manage these complexities at scale. Launched in 2022, Suger serves over 250 B2B customers, including large enterprises and startups. As a Series A company backed by prominent investors, Suger is hiring a Senior Software Engineer - Solutions to work at the intersection of product engineering and customer integrations. This is a hands-on technical role focused on designing, building, and launching complex integrations on Suger's platform, while also enhancing internal systems, APIs, and tooling for scalability and reliability. The role will increasingly focus on AI-driven automation and optimization of workflows related to pricing, contracting, billing, and compliance as Suger expands its AI capabilities.

This role is ideal for a Software Engineer - Solutions who enjoys tackling ambiguous, high-impact integration and systems problems, is excited by complex distributed systems and enterprise workflows, wants to apply AI-driven automation to production revenue operations, is comfortable working directly with customers to deliver solutions, and can balance technical execution with clear communication. The work environment is hybrid, with 4 days per week in the Downtown Vancouver office.

Requirements

• 2+ years in a Software Engineer, Solutions Engineer, Solutions Architect, or similar technical customer-facing role.
• Ability to read and write code (JavaScript, Python, Go preferred, or similar).
• Experience debugging backend systems, APIs, or cloud-based applications.
• Strong communication skills with professional English proficiency, and the ability to explain technical problems and solutions clearly and pragmatically.
• Comfort working directly with enterprise engineering teams and business stakeholders.
• Experience supporting both B2B pre-sales and post-sales technical activities.
• Interest in or experience with AI-enabled systems, such as automation platforms, AI agents, or LLM-backed services (hands-on ML experience not required).

Nice To Haves

• Exposure to cloud marketplaces, SaaS billing, metering, revenue platforms, or workflow automation systems.

Responsibilities

• Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation.
• Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts, helping customers understand how intelligent workflows fit into their systems.
• Troubleshoot API issues, investigate logs, validate configurations, and support escalations across both traditional services and AI-backed components.
• Collaborate with the Engineering team to reproduce issues, debug complex systems, and ensure clear technical handoffs.
• Partner with Product and Customer Success to surface customer needs, especially around AI reliability, explainability, and automation, and influence the roadmap.
• Create and maintain technical documentation, playbooks, and sample code for APIs, integrations, and AI-powered workflows.
• Translate complex technical and AI-related concepts for both technical and non-technical audiences.
• Support the Sales Team by aligning on technical details throughout the deal cycle, including positioning AI-driven value in customer conversations.

Benefits

• Competitive compensation and equity plan.
• Full healthcare benefits - extended health care, dental, vision, and life insurance.
• Monthly office stipends for lunch and commute-related benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed