Software Engineer - ServiceNow

Western Governors University•Salt Lake City, UT

2d•$95,900 - $143,800•Remote

About The Position

Responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. Communicates project information to client, project manager, or other design personnel working on projects. Maintains good working relationships with clients and staff. Writes and maintains complete documentation. Supports team members and ensures established goals and deadlines are met. Keeps management informed of status and significant problems. Design, develop, test, and deploy custom ServiceNow solutions. Research and develop new ServiceNow functionalities. Work to support implementation of out of box ServiceNow products. Support University staff in troubleshooting ServiceNow issues. Interface with vendors on complex project engagements. ServiceNow technical lead on project engagements of any size. Maintain an instance with many custom ServiceNow applications. Write documentation for capabilities on the platform. Mentor junior developers and assist with project work of any size. Help with quality assurance work on ServiceNow team. Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid cost/time expenses. Integrate third party products with existing ServiceNow infrastructure. Researches, designs, and develops ServiceNow functionalities. Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects. Work with internal customers to gather business processes and project requirements. Performs miscellaneous projects as assigned. Updates technical skills as required. Performs other related duties as assigned.

Requirements

Excellent working knowledge of JavaScript.
Knowledgeable on client-side and server-side scripting.
Knowledgeable on inbound email functionality.
Knowledgeable on extending base system tables and dictionary overrides.
Ability to navigate the global scope and work in scoped applications.
Ability to build and utilize script includes.
Ability to build and execute GlideAjax calls.
Excellent ability to integrate with systems external to ServiceNow.
Ability to integrate with external databases.
Ability to build applications on ServiceNow Service Portal/People Center.
Ability to build web services calls.
Versed in Data Source configuration and able to build and execute scheduled imports/exports.
Good communication and working relationships exist with clients and co-workers.
Concerns are promptly addressed, and any problems effectively resolved.
Ability to navigate Now Support and file cases as necessary.
Excellent documentation habits.
Management is appropriately informed of area activities and of any significant problems.
Company policies and procedures are closely followed.
Works on a variety of technical ServiceNow projects of moderate scope with some instruction.
Uses discretion to prioritize work and evaluate problem-solving approaches.
Limit errors to prevent impact to client operations, costs, or schedules.
This position requires general supervision on all work.
May help lead/coordinate small-medium scope projects.
Guidance is required around project scopes and methodology.
Work generally reviewed for accuracy.
Communicates with contacts both within the department and function on matters that may require some explanation or interpretation.
May work to influence parties within the department at an operational level regarding policies and best practices.
May provide guidance and assistance to more junior technical professionals.
ServiceNow Certified System Administrator Certificate or equivalent experience.
ServiceNow Certified Application Developer Certificate or equivalent experience.
Typically requires a technical university degree or equivalent experience.
Requires at least 3-5 years of experience developing on the ServiceNow platform.
Excellent understanding of ServiceNow issue troubleshooting and performance tuning.
Commitment to quality through the ability to translate complex technical requirements into functional software using best practices to write high-quality code.
Excellent verbal and written communication skills.
Working equally well in self-managed and team-based Agile projects and the ability to provide technical guidance and leadership to other team members.

Nice To Haves

Jira Agile/Scrum project development
IDM/OSSO
SQL
Oracle or other database interface

Responsibilities

Design, develop, test, and deploy custom ServiceNow solutions.
Research and develop new ServiceNow functionalities.
Support implementation of out-of-box ServiceNow products.
Support University staff in troubleshooting ServiceNow issues.
Interface with vendors on complex project engagements.
Act as ServiceNow technical lead on project engagements of any size.
Maintain an instance with many custom ServiceNow applications.
Write documentation for capabilities on the platform.
Mentor junior developers and assist with project work of any size.
Assist with quality assurance work on the ServiceNow team.
Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid cost/time expenses.
Integrate third-party products with existing ServiceNow infrastructure.
Researches, designs, and develops ServiceNow functionalities.
Work with internal customers to gather business processes and project requirements.
Perform miscellaneous projects as assigned.
Update technical skills as required.
Perform other related duties as assigned.