Software Engineer Intern

Zendesk • Austin, TX

8h • $98,000 - $148,000 • Hybrid

About The Position

Software Engineer Intern Engineering & Integration Shared Services Who We're Looking For: Zendesk is seeking an innovative and motivated Software Engineer Intern to join our growing Engineering & Integration Shared Services team. This role provides a unique opportunity to lead a self-directed, innovative project focused on next-generation solutions. As an intern, you will primarily drive an exploratory technical project from concept to working prototype, operating outside of the team's critical roadmap.

Requirements

• Education/Status : Currently enrolled in a BE/BS/B.Tech or Master's program in Computer Science, IT, or a related technical field, and must be returning to school following the completion of the internship
• Programming : Foundational knowledge or academic experience with one or more object oriented programming languages (e.g., Java, Python, or Node.js)
• Concepts : Basic understanding of API concepts (e.g., RESTful APIs) and fundamental software architecture principles
• Tools : Familiarity with version control systems (e.g., Git/GitHub)
• Agile : Awareness of Agile Scrum methodologies
• Documentation : Ability to write clear and concise technical documentation.
• Language : Fluent in English.

Nice To Haves

• Programming : Experience with Node.js, Python, or Bash scripting is a plus
• Cloud : Exposure to cloud computing concepts (e.g., AWS, GCP, or Azure)
• Low-code/No-code & iPaaS: Understanding of iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft)
• CI/CD: Basic understanding or coursework related to continuous integration/continuous deployment (CI/CD) pipelines
• Observability & Monitoring: Familiarity with logging and monitoring tools (e.g., Datadog, Splunk, CloudWatch)
• Data Management: Familiarity with cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL)
• AI/ML: Demonstrated Interest in automation using AI, machine learning, or natural language processing

Responsibilities

• Innovative Project Ownership: Define the scope, design, and implement an innovative, self-directed software project, focusing on exploratory use cases (e.g., leveraging AI/ML or new integrations)
• Research & Prototyping: Conduct research into potential applications of existing and new technologies and finding synergy to develop a working proof-of-concept or prototype
• Foundational Development: Apply best practices in design, development, documentation, and testing for your project, supported by senior team members
• Technical Documentation: Produce clear and concise documentation detailing solution architecture, implementation, and potential business value
• Agile Exposure: Attend and participate in core team ceremonies (e.g., daily stand-ups, sprint reviews) to learn about the Agile Scrum development lifecycle, focusing on reporting progress for your independent project
• Collaboration & Communication: Work closely with developers, solution architects, and business system analysts to communicate project status, technical challenges, and findings effectively

What This Job Offers

• Career Level: Intern