Software Engineer Intern, Monitoring
About The Position
Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Software Engineer Intern, Monitoring to join our team! This role involves designing, implementing, and maintaining monitoring solutions to track the health, performance, and availability of software products. The intern will perform continuous monitoring of the production state of all assigned customers, proactively identify and address performance bottlenecks, downtime, or anomalies, and respond to alerts and incidents to ensure timely resolution. Responsibilities also include analyzing system metrics and logs for performance optimization, collaborating with development teams, and developing automated processes. The intern will also develop custom scripts, maintain alerting mechanisms, and work closely with product and engineering teams. Documentation and reporting of system health, incidents, and resolutions are also key aspects of this role.
Requirements
- A Junior or Senior, pursuing a 4-year degree in computer science or equivalent degree
- Proficiency with Java and SQL
- Proficiency with Windows operating systems
- Knowledge of relational databases
- Solid problem-solving skills, with attention to detail and a proactive attitude
- Oral Communication
- Written Communication
- Math Aptitude
- Professionalism
- Time Management
- 0-5 years similar experience
Responsibilities
- Design, implement, and maintain monitoring solutions to track the health, performance, and availability of software products.
- Performs continuous monitoring of the production state of all assigned customers.
- Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards.
- Respond to alerts and incidents, troubleshoot issues, and ensure timely resolution to minimize user impact.
- Recognizes aging transactions and works to resolve issues to keep the transactions moving.
- Sees to it that SDS is meeting turn-around-time and that assigned accounts are current with production every day prior to the start of the US workday.
- Collaborate with support and implementation teams to implement solutions that prevent future incidents.
- Maintain detailed incident logs and provide post-mortem analysis for continuous improvement.
- Continuously analyze system metrics and logs to optimize software performance.
- Collaborate with development teams to improve application efficiency and resource utilization.
- Develop and deploy automated processes for monitoring and maintenance tasks.
- Ensure monitoring solutions provide comprehensive coverage across infrastructure, applications, and services.
- Understands and follows Smart Data Solutions’ (SDS) workflow and associated technical systems.
- Develop custom scripts and automation solutions to extend monitoring capabilities.
- Maintain and improve alerting mechanisms to ensure actionable and relevant notifications
- Work closely with product and engineering teams to understand software architecture and performance goals.
- Communicate system health, incidents, and resolutions effectively to stakeholders and team members.
- Create and maintain documentation for monitoring configurations, processes, and incident resolutions.
- Generate regular performance reports and analytics to inform stakeholders of system health trends.
- Contribute to the development of standard operating procedures for monitoring and incident response.
- Perform other duties as assigned.
Benefits
- health insurance
- short-term disability
- long-term disability
- 401(k) with a company match
- flexible environment
- competitive paid time off package
- vacation
- holiday
- give-back day
- floating day
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What This Job Offers
Job Type
Full-time
Career Level
Intern
