Software Engineer III, GTOC

Box•Redwood City, CA

1d•$165,000 - $206,500•Hybrid

About The Position

Box is seeking a Software Engineer with operational expertise to join its Cloud Operations team and support its platform. The role combines incident response with software engineering to identify and resolve issues and build the tools, automation, and processes that improve the manageability, observability, and resilience of critical services. The engineer will help reduce time to detect and resolve incidents and contribute to evolving cloud operations, including the use of AI in incident management. The position works across organizational boundaries with IT Operations, Corporate Security, Public Cloud, and Engineering teams to help ensure high availability of Box services. Box employees are expected to work from their assigned office at least three days per week. The role is eligible for equity and benefits.

Requirements

At least 4 years of professional software development experience in an object-oriented or functional programming language, such as Python.
At least 2 years of experience with large-scale production operations or reliability engineering practice.
Ability to break down ambiguous problems, propose pragmatic solutions, and measure outcomes.
Experience working with Kubernetes and public cloud.
Familiarity with observability, monitoring, and alerting tools, including querying and analyzing logs and metrics at scale.
Effective analytical, planning, organizational, and documentation skills.
Bachelor’s degree in Computer Science, Information Systems, or a related field, or similar work experience.
Passion for new challenges and a commitment to lifelong learning.

Nice To Haves

Experience with public cloud platforms, preferably GCP or AWS.
Experience with Infrastructure as Code, such as Terraform, and CI/CD.
Experience leading production incident response.

Responsibilities

Participate in the core operations team using AI operations in incident management.
Lead incidents as Incident Commander, using technical and communication skills to drive rapid resolution.
Understand problems affecting customer experience and identify and advocate for effective solutions.
Apply sound engineering practices in architectural design, testability, scalability, and maintainability, and contribute to technical discussions.
Build tools and processes that improve proactive monitoring and alerting, incident response, toil reduction, documentation, observability coverage, and technical debt.
Collaborate with IT Operations, Corporate Security, Public Cloud, and Engineering teams to support high availability of Box services.
Participate in an on-call rotation and drive improvements to incident response and system resilience.