(USA) Software Engineer III
About The Position
Join Walmart as a Site Reliability Operations Engineer III and help ensure the availability, reliability, and resilience of Walmart’s global Omnichannel eCommerce platforms. You will provide 24x7 production operations support, proactively monitor and triage critical incidents, coordinate major incident response, and restore services to minimize customer impact. Working with engineering and infrastructure teams, you will leverage cloud technologies, observability platforms, automation, AI-assisted operations, and SRE best practices to improve service reliability, operational efficiency, and the stability of Walmart’s customer-facing digital ecosystem. Our team operates as Walmart’s Command & Control Center (CCC) for Omnichannel eCommerce, ensuring 24x7 availability, reliability, and performance of customer-facing digital platforms. We lead proactive monitoring, incident detection, triage, and Major Incident Management for critical services, minimizing disruptions and supporting a seamless shopping experience. The team advances enterprise observability, operational tooling, automation, and AI-assisted capabilities to enhance incident response and platform resilience. By collaborating with engineering teams, performing root cause analysis, and driving continuous improvements, we strengthen operational stability and improve the reliability of Walmart’s global eCommerce ecosystem.
Requirements
- Extensive experience supporting large-scale Omnichannel eCommerce production environments with expertise in Major Incident Management, production operations, incident triage, escalation, and service restoration.
- Strong knowledge of Linux/Unix, Azure, GCP, Kubernetes, Docker, networking, and microservices.
- Experience with observability tools including Grafana, Prometheus, Splunk, Dynatrace, New Relic, and OpenTelemetry.
- Proficiency in Python, Java, JavaScript, Shell scripting, SQL, REST APIs, and automation.
- Experience with SRE practices, CI/CD, Infrastructure as Code, self-healing, and AI-assisted operations (AIOps/LLMs).
- Strong analytical, collaboration, communication, and incident leadership skills.
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 2 years’ experience in software engineering or related area.
- 4 years’ experience in software engineering or related area.
Nice To Haves
- Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area.
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Provide 24x7 production operations support for Walmart’s Omnichannel eCommerce platforms across Azure, GCP, Kubernetes, and cloud-native environments.
- Proactively monitor, detect, triage, and coordinate resolution of major production incidents using observability tools including Grafana, Prometheus, Splunk, Dynatrace, and New Relic.
- Troubleshoot Linux/Unix systems, networking, cloud infrastructure, APIs, and microservices to rapidly restore services.
- Maintain monitoring, alerting, automation, and operational tools using Python, Java, JavaScript, Shell scripting, and REST APIs.
- Drive automation, self-healing, root cause analysis, documentation, and continuous operational improvements using AI-assisted operations and SRE best practices.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
