Software Engineer III (Salesforce Loyalty Management Technical Lead)

TD•Mount Laurel, NJ

1d•$98,160 - $159,270•Onsite

About The Position

The Software Engineer III (Salesforce Loyalty Management Technical Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical design and delivery of a specific technical solution based on requirements from stakeholders. Develops and maintains technical solutions, ensuring adherence to engineering and architectural design principles while meeting business requirements. Provides technical expertise with a focus on efficiency, reliability, scalability, and security; includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards. Ultimately, providing expert advice and lead in system / application administration, installation, configuration / provisioning, platform planning and design, integration, and release / deployment management.

Requirements

Undergraduate degree, Post Graduate degree or Technical Certificate
Strong academic background (e.g., computer science, engineering)
5-7 years relevant experience
Expert knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of research, analysis, design, hardware / software support
Expert knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions
Salesforce Technologies
Salesforce Loyalty Management
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Data Cloud
Salesforce Marketing Cloud
Apex
Lightning Web Components (LWC)
SOQL/SOSL
Flow and Process Automation
Salesforce APIs and Integration Patterns
REST and SOAP APIs
MuleSoft or equivalent integration platforms
SQL and relational database concepts
Event-driven architecture
Data migration and ETL tools
Java (Java 8+)
Python
Git
CI/CD pipelines
Salesforce DX (SFDX)
Copado, Gearset, or equivalent DevOps tools
Solution Architecture
Integration Architecture
Enterprise Security and Governance
Performance Optimization
Release and Environment Management

Nice To Haves

Graduate degree nice to have
Salesforce Loyalty Management implementation experience
Salesforce Application Architect certification
Salesforce System Architect certification
Salesforce Platform Developer I/II certification
Salesforce Administrator certification
Salesforce Loyalty Management Accredited Professional certification
Graduate degree in related discipline.
Financial Services industry experience.

Responsibilities

Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and transaction processing.
Design and implement scalable solutions leveraging Salesforce Loyalty Management, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, and related Salesforce platform technologies.
Provide technical leadership for integrations with enterprise systems using APIs, middleware, ETL tools, and event-driven architectures.
Collaborate with business and product stakeholders to define requirements, evaluate solution options, and recommend optimal technical approaches.
Develop and maintain technical architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation.
Lead development teams through design, build, testing, deployment, and production support activities.
Ensure adherence to enterprise architecture, security, governance, and engineering standards.
Drive platform performance, scalability, reliability, resiliency, and operational excellence.
Troubleshoot and resolve complex technical and integration challenges across Salesforce and connected platforms.
Mentor engineers and provide subject matter expertise for Salesforce Loyalty Management best practices and solution patterns.
Support release management, environment strategy, DevOps automation, and continuous integration/continuous deployment (CI/CD) processes.
Executes on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configures activities across Application, Platform and Infrastructure
Leads the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a "build it, break it, fix it mentality".
Is responsible for developing and documenting detailed solution design and act as an application SME through the design and development lifecycle ensuring alignment with Architecture
Is accountable for complex applications/systems development, programming /coding
Develops functional, technical and user interface designs for an application / system that meets the defined requirements (business, enterprise architecture direction, system performance and development standards)
Consults on development of requirements and specifications and apply functional knowledge of business functions to design optimal software / systems
Reviews technical deliverables throughout detailed design and development phase to ensure quality adherence and identify gaps or redesign requirements as needed
Identifies, recommends, sources, negotiates and implements improvements/ solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Works with Technology partners to define metrics and performance goals for the application
Identifies and addresses application and data issues and cross-capability and cross-release issues that affect application integrity
Researches/analyzes business requirements to evaluate and recommend optimal solutions within business technology architecture; collects environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities
Works with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project
Contributes to the advancement of the TD engineering practice through strong collaboration, research, analytic, and problem-solving skills
Adheres to enterprise frameworks or methodologies that relate to software engineering activities
Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
Actively seeks and supports continuous improvement and automation opportunities within the engineering practice
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
Conducts code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
Protects the interests of the organization – identifies and manage risks, and escalates non-standard, high risk activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices
Supports the team by providing guidance and proactively identifying and resolving issues
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally