Software Engineer III/Senior, Infra Platform

ngrok Inc.•San Francisco, CA

2d•$165,500 - $247,500•Hybrid

About The Position

The Infra Platform team builds the systems ngrok engineers rely on to build, deploy, and operate ngrok itself. We think about infrastructure the way software engineers think about software: APIs, abstractions, automation, reliability, and developer experience. We own the internal platform that keeps engineering productive and production stable. That includes build systems, deployment workflows, infrastructure tooling, service reliability, and the glue that connects it all together. Our work touches nearly every engineer at the company, which means when we improve something, everyone feels it. You’ll work on systems with real production load, latency constraints, and reliability requirements. We run a modern stack built primarily around Go, PostgreSQL, gRPC, Kubernetes, Terraform, Protobuf, nix, and AWS. Most of our infrastructure and application code lives in a monorepo powered by extensive code generation and internal tooling that makes complex workflows feel surprisingly manageable. This is the team people come to when things are scaling, failing, deploying too slowly, or generally behaving like distributed systems tend to behave.

Requirements

3+ years of experience as a software engineer
Built and operated distributed systems in AWS or other cloud environments
Comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)
Think operational problems are engineering problems
Care deeply about developer experience and scalable systems design
Enjoy understanding how systems fail, recover, and evolve over time
US-based, and legally authorized to work in the United States.
Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.

Nice To Haves

Kubernetes, Terraform, nix, PostgreSQL, Kafka, or gRPC
Observability platforms like Datadog or Honeycomb
Internal developer platforms or builder tooling
Networking, infrastructure, or security-focused systems

Responsibilities

Build and improve the engineering platform: You’ll work on the systems engineers use every day to develop, test, deploy, and operate ngrok. Better tooling, smoother workflows, fewer sharp edges.
Treat infrastructure like software: You’ll automate operational workflows, improve reliability, and build systems that scale cleanly under production load. SRE and DevOps problems solved with software engineering discipline.
Improve the developer experience: You’ll contribute to builder tools, deployment systems, CI/CD infrastructure, and internal abstractions that make engineers faster and safer when shipping changes.
Help keep production healthy: You’ll participate in maintaining high uptime and operational excellence by improving observability, reliability, and incident response processes.
Raise the engineering bar: You’ll mentor teammates, contribute technical direction, and help evolve the architecture and operational maturity of the platform over time.

Benefits

Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents.
Mental health and well-being support included
401(k) with 100% match up to 3% of your salary and 50% match up to another 2%.
Open, flexible vacation policy
Up to 16 weeks of parental leave if you give birth, up to 8 weeks for new parents (birth, adoption, fostering—however your family grows).
Annual professional development budget for books, courses, conferences, or whatever helps you level up.
Annual home office/desk stipend to make your workspace not terrible.
Co-working space stipend if you want to get out of your house but aren't near our SF office.
Lunch on us. 2x+ per week for employees onsite at our San Francisco office.
Company offsites. Twice a year we get the whole team together.
Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated.