Software Engineer II - Application Development and Support

Frost Bank • San Antonio, TX

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About The Position

As a Software Engineer II in Application Development and Support at Frost, you will design, configure, test, implement, support, and document solutions for assigned applications across the organization. The role focuses on understanding how systems work, collaborating with others to drive technical design and change, and providing effective experiences for system users.

You will develop and support assigned program modules and applications, troubleshoot production issues, analyze root causes, and implement improvements to system stability and reliability. The position also participates in deployments, testing, patching, disaster recovery tests, maintenance, and ongoing operational support, while creating and maintaining technical documentation and support materials.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Typically, at least 2 years of experience independently identifying program issues, troubleshooting root causes, and developing appropriate solutions.
• Demonstrated experience with Java, microservices, SQL, Unix shell scripting, and AI technologies.

Nice To Haves

• Knowledge and domain expertise in Commercial Letters of Credit (LC) systems.
• Strong understanding of commonly used concepts, practices, and procedures associated with programming and application support.
• Experience supporting enterprise applications and collaborating with third-party vendors to resolve issues.
• Working knowledge of Linux environments, application logs, SQL, APIs, file transfers, and batch processing.
• Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical audiences.

Responsibilities

• Design, write, test, implement, and document solutions for assigned program modules.
• Collaborate with project teams, vendors, business partners, and other Software Engineers to provide technical support.
• Monitor, troubleshoot, and resolve defects, incidents, and production issues in assigned IT systems and applications.
• Analyze application issues, perform root cause analysis, and implement solutions to improve system stability and reliability.
• Participate in application deployments, testing, production patching, disaster recovery tests, maintenance activities, and ongoing operational support.
• Create and maintain technical documentation, support procedures, and knowledge articles for assigned applications.
• Act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, vision, long-term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level