Software Engineer II, Member Growth, Retention

Spring Health•San Francisco, CA

7h•$138,000 - $161,000•Hybrid

About The Position

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Engineering Manager, Member Growth, Retention, this engineer will join a highly experimental growth pod focused on improving member retention. In this role, you will work across the full technical stack to design, build, and iterate on experiments that drive engagement, contributing to both frontend clients and backend systems. You’ll play a key role in rapidly delivering and scaling features that shape how members interact with and stay connected to care. Please note that this is a hybrid role based in San Francisco with an expectation to be in the office 2-3 days a week. Our office is located at 2 Embarcadero Ctr.

Requirements

3-5 years of experience in software development with a focus on full-stack development
Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React
Proven ability to independently lead the delivery of complex technical projects
Experience working in cross-functional Agile teams
Strong problem-solving skills and attention to detail
Experience designing scalable, maintainable system architecture
Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, and Iterable
Experience designing and maintaining GraphQL APIs
Experience in mentoring and providing technical guidance to other engineers

Nice To Haves

Experience in the benefits or mental health space
Experience with B2B2C customers

Responsibilities

Design and build scalable full-stack services using Ruby on Rails, React, GraphQL
Collaborate with cross-functional teams to ship high-impact features that improve our member growth
Expand and maintain existing web and mobile applications
Debug and resolve issues quickly and efficiently
Provide technical leadership in architectural discussions, code reviews, and system planning
Advocate for high engineering standards, including test coverage, documentation, and observability
Participate in an on-call rotation to support system reliability and respond to production issues
Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
Lead initiatives to define and implement scalable system designs
Own technical delivery for complex projects or subsystems
Break down ambiguous or complex requirements into manageable, shippable units
Drive technical and architectural discussions within the team

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.