Software Engineer I

Medtronic•Lafayette, CO

2d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This position is onsite in Lafayette, Colorado and will require travel up to 50% of the time. The Acute Care & Monitoring group develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware of it and can respond quickly. We analyze and learn from patient data to find better ways to provide quality care for patients. Our products are deployed in care facilities across the globe and help to save and improve lives every day. A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. This position is primarily responsible for investigating field issues related to our products, determining root cause and potential fixes, and providing workaround procedures to customers. The position also requires regular travel to customer sites to assist with new product installs, upgrades, or troubleshooting of existing installs, allowing you to learn about our customer environments, products, and user needs. You will act as the conduit between R&D and our customers, ensuring that R&D gets feedback on product performance and that customers get the information and support they need. You will also use your software development skills to fix field issues and maintain the cloud-based demo site used for sales and training.

Requirements

Bachelor’s degree in computer engineering, software engineering or computer science
Experience with C# programming language or similar

Nice To Haves

Experience with SQL Server or other relational databases
Experience with non-relational databases, such as MongoDB
Experience with RabbitMQ or similar
Experience with cloud environments, such as AWS or Azure
Experience with using Active Directory for authentication and authorization
Experience with virtualization technologies including VMWare and Azure
Experience with networking concepts and troubleshooting
Effective communication both verbally and in written form

Responsibilities

Become subject matter expert on full suite of AC&M product offerings
Engage remotely and on-site with customers to investigate and document product issues
Collaborate with support team and services team and provide them with technical documentation as needed
Provide support and code changes for the cloud-based demo website used for sales and training
Thoroughly document and share field observations with R&D team
Engage in Beta, Pilot and Limited Market Release efforts when bringing new products to the market.
Collaborate with engineers cross-functionally to develop of new product features and capabilities
Must be available for after-hours or weekend support if emergency customer situations occur
Provide guidance to customers on how best to configure their environment for our products
Support efforts that ensure our products are available to be demonstrated by our Sales Team
Examine product code to root cause issues and develop fixes
Participate in cross-functional reviews of field issues
Provide feedback to R&D on how to make products easier to deploy and support in the field
Flexibility to travel to customer locations with minimal notice when needed

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)