Software Engineer I — Salesforce Integration (Tier 2 Security Clearance)

M&S Consulting

9d•Remote

About The Position

The Software Engineer I provides engineering support across Salesforce integration activities for a federal contact center program. This role applies accepted software engineering practices to design, develop, and document integration solutions, coordinates with the management team on problem resolution, and completes tasks within established timeframes and budget constraints.

Requirements

Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
0–3 years of relevant professional experience; 0 years of experience within the scope of the contract required
Familiarity with software engineering practices, design techniques, and tools
Ability to review and work within legacy systems
Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
All personnel must execute a Non-Disclosure Agreement (NDA) and return it within seven working days of program kickoff, prior to being granted access to program information or systems.
Personnel may be required to handle Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI) and must comply with all applicable federal privacy and data protection regulations.
All staff are subject to applicable IT security standards, policies, and reporting requirements as outlined in federal law and regulation.
Serious AI incidents or malfunctions, if applicable, must be disclosed to the prime contractor within 72 hours of discovery.
Hardwired internet connection via ethernet cable required
Minimum 25 Mbps download / 5 Mbps upload internet speed
Private, secure work area
All sensitive information must be kept private and secure at the remote location
All candidates must hold a current Tier 2 GSA Security Clearance (formerly NACI) at the time of call order issuance. This is a hard, non-negotiable requirement. Candidates who do not already possess this clearance will not be considered.

Responsibilities

Design systems and programs to meet complex Salesforce integration business needs
Code, test, debug, implement, and document moderately complex software programs supporting contact center integration requirements
Prepare detailed specifications from which integration programs are developed and coded
Ensure programs meet standards, technical specifications, and applicable IT governance requirements
Perform technical analysis and component delivery across integration workstreams
Analyze and gather information from existing Salesforce and contact center systems
Support software development cost estimation and schedule planning
Explore new technologies and design approaches to address integration requirements
Coordinate with the management team to ensure problem resolution and client satisfaction
Complete tasks within estimated timeframes and budget constraints
Support UAT and go-live activities
Attend scheduled and ad hoc meetings as required