Software Engineer, Developer Platform

Dialpad•Vancouver, BC

1d•CA$147,000 - CA$174,000•Hybrid

About The Position

As a Software Engineer on the Developer Platform team, you will lead the design and development of the APIs, events, and frameworks that empower external developers to build integrations and plug-ins for Dialpad. This platform is central to scaling Dialpad's integration ecosystem, ensuring third-party developers have the robust tools they need to create seamless experiences for our customers. This includes backend public APIs, event frameworks, frontend plug-in frameworks, and client libraries. You will own a set of core components within the Developer Platform team, translating developer workflows and business needs—identified in partnership with our technical product manager—into high-quality, scalable technical solutions. You’ll collaborate closely with engineering teammates, product leaders, and external developer stakeholders. This position reports to our Developer Platform Director and will require a hybrid working arrangement based out of our Vancouver office.

Requirements

Professional experience designing, launching, and maintaining scalable backend or full-stack platform systems.
Proficiency in Python or JavaScript, with hands-on experience building APIs, webhooks, and distributed systems.
Familiarity with platform-level concepts such as OAuth, permission models, rate limits, and event delivery.
A pragmatic approach to testing, debugging, and troubleshooting production systems within an Agile environment.
Ability to drive technical design, mentor engineers, and clearly explain trade-offs to both technical and non-technical stakeholders.
Strong interest in Agentic AI and experience using AI-assisted coding tools (e.g., Gemini, Claude) for development.

Nice To Haves

Experience building developer platforms, integrations, data pipelines (ETL), or high-throughput async systems (Redis, message queues).

Responsibilities

Own the full development lifecycle of public APIs and platform features, from design and implementation to testing and production monitoring.
Collaborate with product managers, engineering teammates, and external stakeholders to identify and translate developer needs into scalable technical solutions.
Mentor other engineers through design reviews, code reviews, and onboarding support.
Contribute to the long-term technical direction and architecture of the developer platform.