Software Engineer - Customer Success

Feedzai • Atlanta, GA

1d • Remote

About The Position

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year. The Customer Success Engineering team works directly with clients and partners to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience. If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you.

Requirements

• A Bachelor of Science and/or a Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience;
• 3 + years of work experience in Java software development;
• Thread and JVM Memory Management in high-performance systems;
• Client engagement experience and ability to act as a consultant to our clients;
• Excellent English communication skills, both verbal and written;

Nice To Haves

• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, and databases

Responsibilities

• Consult with clients to define technical requirements and architectural approaches for custom integrations.
• Develop high-quality, testable Java code for custom extensions and complex integrations when standard configurations do not meet specific client needs.
• Diagnose complex performance and integration challenges, providing expert guidance and code-level solutions to ensure system stability.
• Act as a strategic bridge between client business goals and technical execution, translating needs into efficient, scalable software solutions.
• Contribute to and advocate for engineering best practices, ensuring that custom work remains maintainable and aligned with the core product roadmap.
• Mentor, coach, and inspire other team members, helping foster best practices in software development and technical consulting.
• Work with Agile principles to regularly deliver quality products.
• Provide Second Tier support for live clients.

Benefits

• training
• connections
• one-on-one time with your manager
• access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team
• opportunity to start working on projects and collaborating on work currently being done

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level