Software Engineer (Customer Success), Developer Engagement

Apple•Cupertino, CA

About The Position

Developer Engagement creates user experiences and services to enable Apple's engineers to craft high-quality products. We are responsible for internal tools and supporting technologies that are critical parts of the Software Engineering workflow. We are seeking engineers passionate about delivering exceptional developer experiences and shaping how we build and test software at scale in support of macOS, iOS, watchOS, tvOS, Xcode, and more. The Developer Engagement team is seeking a skilled engineer to contribute to the future of our internal systems, tooling, and developer adoption efforts. You will join a small but ambitious team responsible for supporting a large-scale functional build and test system, iterating closely with internal software engineering teams to take Apple's own software to the next level. This is not a traditional support operations role. You will balance hands-on engineering work (building tools, automations, and integrations) with deep engagement with internal developer teams to drive adoption of new capabilities and surface real-world feedback that shapes product direction. You will help developers identify the tools that best meet their needs, guide them through adoption, and ensure the feedback loop between users and engineering teams remains tight and actionable. The ideal candidate combines strong engineering fundamentals with a passion for developer experience, exceptional communication skills, and the curiosity to leverage AI to continuously improve workflows, both your own and those of the developers you support.

Requirements

4+ years industry experience
Bachelor's degree in computer science or equivalent experience
Excellent customer collaboration and communication skills, including experience working across technical and non-technical stakeholders
Proficient in modern scripting or compiled languages (Python, Swift, C/C++, etc.)
Familiar with continuous integration, software testing, and build methodologies
Designing and using web service APIs
Automation development experience in high-scale operating environments
Comfortable using AI-assisted tools and workflows as a core part of day-to-day engineering work
On-call availability when needed
Experience incorporating AI/ML capabilities or LLM-based workflows into developer-facing tools or processes
Ability to refine user requirements and prototype new solutions from scratch
Experience driving adoption of developer tools or platforms across engineering organizations
macOS, iOS, or UNIX development experience
Ability to maintain composure and customer-service focus in high-pressure situations
Flexibility and adaptability to thrive in a dynamic, fast-moving environment

Responsibilities

Triage and troubleshoot issues across CI and distributed systems, providing clear technical direction and solutions
Design and build automation and tooling that meaningfully improves efficiency and experience for end users
Drive adoption engineering efforts, including onboarding teams, creating enablement materials, and reducing friction for developers adopting new tools
Instrument observability of support workflows, analyze metrics, and drive continuous process improvement
Create and maintain self-service resources including FAQs, how-to guides, and technical documentation
Craft concise and effective communications around maintenance, incidents, and new capabilities
Maintain high-quality product feedback by ensuring bug reports and user insights are actionable by engineering teams

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