Customer Success Engineer

Postman•Montreal, QC

10h•Onsite

About The Position

Postman is seeking business-minded engineers to join their Customer Success Engineering team. This consultative role involves partnering with Customer Success Managers to provide technical solutions and architecting customer success strategies. The position focuses on turning complex challenges into repeatable solutions for enterprise customers, guiding technical implementation paths, integrating solutions, and creating workarounds when necessary. A key aspect is developing reusable assets to improve time-to-value for future customers, avoiding repetitive problem-solving. Success requires a blend of technical expertise, systems thinking, and the ability to translate business objectives into actionable implementation steps.

Requirements

6-8+ years in a technical customer-facing role with a portfolio of built things.
Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, or Technical Account Manager experience.
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience).
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
Deep understanding of APIs, developer workflows, and modern DevOps practices.
Proven ability to scope ambiguous problems and deliver working solutions quickly.
Experience building technical collateral that scales - scripts, templates, automation tools.
Comfort engaging both individual developers and enterprise architects.
Familiarity with Postman and the broader developer toolchain – GitHub, AWS, Azure, and other pipelines.
Understanding of how enterprises actually build and ship software.
Bilingual - French Speaking.

Responsibilities

Unblock customers facing setup to complex architectural challenges, identifying patterns and building solutions to prevent future issues.
Partner with CSMs to understand business objectives and translate them into technical reality, involving deep technical discovery and designing production-ready implementation paths.
Build reusable assets such as technical guides, templates, scripts, or reference implementations to scale best practices.
Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
Design pragmatic solutions (workarounds, custom scripts, integrations) when out-of-the-box functionality is insufficient to unblock and activate customers.