Software Engineer – Conversational AI

Symple Lending•Tampa, FL

1d•Hybrid

About The Position

We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

Requirements

Production experience with TypeScript, Node.js, and AWS.
REST API development using API Gateway or similar technologies.
Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
Prompt engineering and AI agent configuration experience.
AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
Experience integrating Twilio or other telephony providers.
Strong TDD practices using Jest or similar frameworks.
Knowledge of IAM, secrets management, secure API design, and Git workflows.
Ability to collaborate in a fast-paced engineering environment.

Nice To Haves

HubSpot CRM integrations
GitHub Actions CI/CD pipelines
SQL, Redshift, Athena, or similar analytics platforms
CloudWatch dashboards and observability
EventBridge Scheduler experience

Responsibilities

Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
Perform prompt engineering, tool definition, and agent optimization.
Write unit and integration tests following TDD best practices.
Develop Infrastructure as Code using AWS CDK (TypeScript).
Integrate with Twilio or similar telephony platforms for calls and SMS.
Monitor, troubleshoot, and optimize production systems using CloudWatch.
Participate in code reviews and architectural decisions.
Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.